Rosa Aguirre

Breast Center - Scheduler Role

• Deliver exceptional customer service while scheduling appointments over the phone as well as in person.
• Assist in training new hires as well as helping train the registration department the scheduler role.
• Supports in QC process- obtaining patient orders.
• Facilitate the collection of patient records by sending Docusign forms and faxing requests to imaging centers.
• Separate and index patient orders in onbase as well as reindex into Epic
• As well as other duties such as working Mycharts and calling recall patients

Breast Center – Registration Role

• Greets patient warmly and assist with registration process. Verify all patient information is accurate as well as insurance and see if payment needs to be done. Escorts patient to changing area promptly.

• Answer a high volume of phone calls to schedule, reschedule and cancel appointments for new patients.
• Understand dental terminology and verify dental insurances
• Organize and maintain patient chart filing system to promote quick data finding for staff.
• Meet and exceed department performance goals as well as calls, quality assurance and productivity goals
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Provide great customer service by answering phone calls assisting Cardholders with activating their pay cards, going over transactions as well as any problems or questions they had
• Emails and Faxes: Answer any questions or concerns cardholders had via email
• Uploaded any faxes received such as ID’s, SSN’s, Birth Certificates, etc
• As a New Hire Trainer: As a new hire trainer I trained new hires for the customer service professional position
• Went over a manual training teaching new hires about the company and job duties
• Did hands on learning with them as well and assisted them with any questions.

• Greet and welcome customers into the store in a friendly welcoming matter
• Make sure customers were being helped and letting them know of any promotions
• Ringing Customers up in a fast and efficient matter
• Offering customers our loyalty program as well as Credit Card.

• Photographer Position: Capture photographs of individuals aiming for professional, creative and captivating images
• Front Desk Position: Answer and make phone calls to set up and confirm appointments, check in scheduled appointments
• Greet and welcome guests and provide them with any information to any questions they had.