Rosa Afonso

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Rosa Afonso

[Your Phone Number] · [Your Email] · [City, Province]

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Professional Summary

Friendly, reliable, and detail-oriented administrative professional with over 3 years of front-desk and dealership experience. Skilled in providing excellent customer service, managing busy reception areas, and handling administrative tasks with efficiency and professionalism. Strong communicator and team player, currently seeking a full-time receptionist role where I can contribute to a fast-paced and customer-focused environment.

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Core Skills

• Front Desk Operations

• Customer Service & Client Relations

• Phone & Appointment Management

• Administrative Support

• Microsoft Office Suite & QuickBooks

• Jane App (Medical Booking Software)

• Organization & Multitasking

• Professional Communication

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Professional Experience

HealthStar Chiropractor – Administrative Receptionist

Edmonton, AB | Oct 2023 – Present

• Manage patient check-in/out, phone lines, and appointment scheduling using Jane software

• Handle insurance claims, payments, and daily front-desk operations

• Provide support to chiropractors and massage therapists with clerical needs

• Maintain a welcoming and organized reception area

Insta Auto Solutions – Administrative Assistant & Receptionist

Edmonton, AB | Oct 2021 – Sept 2023

• Managed front-desk reception and incoming customer inquiries

• Handled accounts receivable/payable using QuickBooks

• Assisted sales staff with data entry, invoicing, and appointment coordination

• Maintained client files and supported dealership admin operations

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Education & Certifications

Accounting & Payroll Administration Certificate

[CDI College ] – [Edmonton Aberta]

High School Diploma

[CDI] – [Edmonton Alberta]

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Availability

Full-time | Monday to Friday

Available to start-need 2 weeks present employer notification!

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References, up on request!

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
• Collaborated with the accounting team to ensure accurate month-end closings and reconciliations were completed on time.
• Increased overall efficiency by cross-training in payroll processing and other administrative tasks as needed.