Ros Clarke
Toronto
Summary
Accomplished Sr. Business Analyst at TD Bank Group, adept in business process improvement and data analysis. Excelled in automating tasks, enhancing efficiency, and mentoring teams for optimal performance. Skilled in problem-solving and effective communication, significantly improved reporting accuracy and stakeholder satisfaction.
Overview
8
8
years of professional experience
Work History
Sr. Business Analyst, Executive Reporting
TD Bank Group
07.2019 - Current
- Prioritized tasks and delivered the P&T Balanced Scorecard within monthly and quarterly target deadlines to all stakeholders, including contributions to Exec Scorecards and OSFI Regulators
- Identified inefficiencies in repetitive tasks and implemented effective process documentation and automation improving efficiencies resulting in increased time management
- Identified data inaccuracies and created validation tools to improve and eliminate data errors
- Mentored and trained new team members, including training guide creation to ensure growth, stability and espertise acros the team
Business Analyst, Invoice Management Team
TD Bank Group
07.2017 - 07.2019
- Completed invoice audit and submission tasks while managing risk accordingly, with a focus on specialized invoicing and QA validations
- Developed and created a comprehensive Invoicing Process Guide to mitigate risk and implement a structured and optimized workflow approval process
- Mentored and trained new team members and Co-Op students ensuring growth, stability and expertise across the team
Business Analyst, Governance (Signing Party)
TD Bank Group
07.2016 - 07.2017
- Provided Governance required tools and guidance to project teams to ensure availability and accessibility for a successful Signing Party submission
- Actively onboarded multiple LOB's to the ERR tool and hosted training sessions and collaborated with the SSG team to complete the engagement and final launch of the ERR tool.
- Developed the ERR Scorecard to identify issues and the gaps driving the issues. Provided a weekly results report with recommended solutions to remediate and resolve the identified issues.
Education
Bachelor of Arts - Music
University of Toronto
Toronto, ON04-1997
Skills
- Business analysis
- Problem-solving
- Business process development & improvement
- Reporting and documentation
- Data analysis
- KPI tracking
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Decision-making
Timeline
Sr. Business Analyst, Executive Reporting
TD Bank Group
07.2019 - Current
Business Analyst, Invoice Management Team
TD Bank Group
07.2017 - 07.2019
Business Analyst, Governance (Signing Party)
TD Bank Group
07.2016 - 07.2017
Bachelor of Arts - Music
University of Toronto