Rory Garcia
Windsor
Summary
Dynamic hospitality professional with a strong commitment to exceptional guest experiences and operational excellence. Proven ability to manage bar operations and enhance customer loyalty through effective communication and service. Bilingual capability and a focus on teamwork drive results in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Bartender
BJ's Restaurant & Brewhouse
Santa Rosa
10.2025 - Current
- Managed bar operations, ensuring efficient service during peak hours.
- Trained and mentored junior bartenders in drink preparation techniques, enhancing team skill level.
- Provided exceptional customer service, addressing guest inquiries promptly.
- Resolved customer complaints and disputes, fostering positive guest experiences.
- Ensured compliance with health and safety regulations in beverage service.
- Assisted in inventory management, tracking stock levels regularly.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
Bellperson
Vintners Inn
02.2024 - 02.2025
- Assisted guests with luggage and transportation arrangements promptly.
- Managed valet services, including vehicle retrieval and parking efficiently.
- Delivered exceptional customer service to create a welcoming atmosphere for guests.
- Delivered consistent high-quality service by adhering to company standards in all interactions with guests and colleagues alike.
- Coordinated with front desk staff to address guest needs and requests promptly and effectively
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
- Managed confidential guest information while resolving billing discrepancies and special requests with professionalism
- Promoted on-site amenities, services, and local attractions, enhancing guest experience and driving hotel revenue
- Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.
Front Desk Receptionist
Kaiser Permanente
02.2023 - 01.2024
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk, engaging in pleasant conversations while efficiently managing check-in process.
- Improved customer satisfaction by delivering professional and efficient front desk services.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues promptly, escalating to supervisor for further assistance.
Kitchen Staff Member
Mary's Pizza
09.2022 - 02.2023
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Assisted in multiple stations during busy shifts, enhancing kitchen productivity and team efficiency.
- Maintained clean, organized workspace, ensuring adherence to hygiene standards and promoting food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime, supporting readiness for busy periods.
Education
Some College (No Degree) - Media Studies
Santa Rosa Junior College
Santa Rosa, California, CAHigh School Diploma -
Analy High School
Sebastopol, CASkills
Mixology techniques
- Food service
- Cash handling expertise
- Customer service
- Reliability and punctuality
- Reliability and punctuality
- Strong work ethic
- N/A
- Strong work ethic
Certification
• LBS Bartending School Certification for Graduation
• RBS Alcohol Serving License of California
• RBS Alcohol Serving License of California
Timeline
Head Bartender
BJ's Restaurant & Brewhouse
10.2025 - Current
Bellperson
Vintners Inn
02.2024 - 02.2025
Front Desk Receptionist
Kaiser Permanente
02.2023 - 01.2024
Kitchen Staff Member
Mary's Pizza
09.2022 - 02.2023
Some College (No Degree) - Media Studies
Santa Rosa Junior College
High School Diploma -
Analy High School