Rory Conine
Ottawa,ON
Summary
Dynamic leader with a proven track record at Memory Express, enhancing operational efficiency and driving growth. Skilled in operations management and team leadership, adept at resolving problems and coaching teams for peak performance. Achieved significant improvements in employee satisfaction and sales, demonstrating exceptional judgment and multitasking abilities.
Customer-oriented with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
21
21
years of professional experience
Work History
General Manager
Memory Express
12.2013 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Manager
Mr Lube
06.2003 - 12.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Information Technology Certificate - Information Technology
Bow Valley College
Calgary, AB09.2013
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Efficient multi-tasker
- Training and coaching
- Team Leadership
- Staff Management
- Training and Development
- Employee Scheduling
- Sound Judgment
Timeline
General Manager
Memory Express
12.2013 - 07.2024
Manager
Mr Lube
06.2003 - 12.2013
Information Technology Certificate - Information Technology
Bow Valley College
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