Visitor Services Representative
Royal Tyrrell Museum
05.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in a fast-paced, busy environment
- Resolved customer complaints with patience and empathy, resulting in repeat business
- Used an Advanced Ticket Management System (ATMS+) to make sales, book programs, and perform other tasks for customers
- Responded to customer requests for products, services, and company information
- Worked cohesively and harmoniously among thousands of coworkers and guests each day
