Summary
Overview
Work History
Education
Skills
Languages
Artist ,Digital Creator
Additional Information
Timeline
Generic

ROQUEZA BLOUGH

Customer Service
Regina, SK,SK

Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations.

Overview

15
15
years of professional experience

Work History

Health Care Aide

Caregiver'sHome Health
11.2018 - 06.2022
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
  • Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.

Deli Clerk

Jocelyn's Independent Store/Loblaws
06.2015 - 09.2015
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.

Receptionist

Metal Metal Mark Engraving
09.2007 - 03.2008
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

Bachelor of Arts - Economics

Liceo De Cagayan University
Cagayan De Oro City,Philippines
03.1984

Skills

  • Documenting Behaviors
  • Mobility Assistance
  • Patient-Focused Care
  • Quality Assurance
  • Medical Terminology Knowledge
  • Patient Relations
  • Dementia and Alzheimer's Knowledge

Languages

English
Full Professional
Spanish
Elementary

Artist ,Digital Creator

As an Artist,on my free time.I am doing charcoal painting (portraits) ,Acrylic Paintings.

As a Digital Creator in Facebook,I was doing reels and posts in tiktok,either myself

and or my Orange Kitty.Sometimes .

Additional Information

I was also working through agencies.I was employed at CCT Logistics Ltd as a Receptionist ,and part of my job was to see to it,

I have to manifest,before all drivers can go to their destinations (store locations to deliver the goods).

I was employed temp.job as Call Center Agent doing, Inbound Calls in Shaw. I also did a temp,job in

a small company,also doing an Outbound calls to follow up customers

on sales inquries,and to follow up for additional sales .

In my employment in Metal Mark Engraving , I was doing Sales Invoice for different companies and mail it,

Customer Service for walkin Customers that paid their engraved orders, Proof Read the engraved products.

and I did account receivables and account receivables,Phone companies and remind of their past dues.

Mail the Sales Invoice I made.

Timeline

Health Care Aide

Caregiver'sHome Health
11.2018 - 06.2022

Deli Clerk

Jocelyn's Independent Store/Loblaws
06.2015 - 09.2015

Receptionist

Metal Metal Mark Engraving
09.2007 - 03.2008

Bachelor of Arts - Economics

Liceo De Cagayan University
ROQUEZA BLOUGHCustomer Service