Roozina Memon
Ottawa,Canada
Summary
I am an aspiring graduate with interdisciplinary skills within businesses and retail. Motivated graduate, strong technical skills and the ability to learn concepts quickly.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Ricki's
12.2023 - Current
- Lead, motivate, and supervise a team of sales associates, fostering a positive and productive work environment.
- Provide ongoing training and coaching to staff on product knowledge, customer service, and sales techniques.
- Set sales targets and work with the team to achieve or exceed them through promotions, upselling, and customer engagement.
- Ensure high levels of customer satisfaction by addressing inquiries, resolving complaints, and offering personalized shopping experiences.
- Oversee the organization and presentation of store displays to enhance product visibility and drive sales.
- Manage stock levels, conduct inventory counts, and coordinate restocking to ensure product availability. Racki>rack sales data, customer feedback, and operational performance, providing regular reports to upper management.
- Manage store budgets, including payroll, inventory, and operational costs, to optimize store performance.
Supervisor
Circle K
12.2021 - 11.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Fairweather/Labels
10.2019 - 11.2021
- Managing staff while accommodating their weekly schedule.
- Managing outlook emails while operating a POS system including tasks like payroll
- Assigned daily tasks for staff
- Overseeing the hiring and training of all new staff
- Accessing inventory needs and determining price point of inventory
- Ensuring in story display and visuals
Manager
FitForLife
06.2016 - 10.2019
- Managed staff, in charge of hiring and training process
- Cooked a variety of foods in the kitchen
- Freshly baked goods every morning
- Processed and received inventory through POS system
- Demonstrated outstanding customer service and cooking skills
- Open/Close shifts
Assistant Manager
Maison De La Presse
04.2014 - 05.2016
- Processed shipments from warehouse and daily counts of inventory
- Managed store visuals by organising magazine placement
- Partnered up with OLG lottery & variety of cigarette companies to sell
SMD Operator
Logican Technology
05.2011 - 01.2014
- Operated inside of technology
Education
Early Childcare Diploma -
MacEwan University
Skills
- Microsoft Software
- Team Leadership
- Customer-and service-oriented
- Commercial Awarenes
- Critical Thinking and Problem Solving
- Management Skills
- Catering
Certification
- Smart Serve
- Ontario Food Handler’s Certificate
- Certified Early Childhood Educator
LANGUAGES
English
Urdu
Timeline
Manager
Ricki's
12.2023 - Current
Supervisor
Circle K
12.2021 - 11.2022
Manager
Fairweather/Labels
10.2019 - 11.2021
Manager
FitForLife
06.2016 - 10.2019
Assistant Manager
Maison De La Presse
04.2014 - 05.2016
SMD Operator
Logican Technology
05.2011 - 01.2014
Early Childcare Diploma -
MacEwan University
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