Roop Thakkar
British Columbia
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Community Service Volunteer
Posabilities
Vancouver, British Columbia
11.2025 - Current
- Provided support during events, enhancing outreach and engagement efforts.
- Maintained accurate records of volunteer hours and participant interactions.
- Communicated effectively with participants to foster a welcoming environment.
- Provided assistance to clients in need of food, clothing and other resources.
- Assisted with fundraising efforts for various charities.
Client Service Representative
The Rec Room (Cineplex)
Vancouver, British Columbia
12.2024 - Current
- Assisted clients with inquiries and resolved service-related issues.
- Provided product information and guided clients through purchasing processes.
- Collaborated with team members to enhance service delivery efficiency.
- Trained new staff on customer service protocols and systems usage.
- Handled customer feedback to improve service quality and responsiveness.
- Utilized CRM software to track interactions and maintain client relationships.
- Communicated effectively with clients via phone, email, and chat platforms.
Clinic Administrative Assitant
Dr.Ghatpande Medical Clinic.
Mumbai, Maharashtra
05.2022 - 09.2023
- Managed patient scheduling and appointment confirmations for a busy medical clinic.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between patients and medical staff to ensure seamless operations.
- Handled incoming calls, addressing inquiries, and directing them to appropriate personnel.
- Organized office supplies and maintained inventory levels to support clinic functions.
- Processed patient forms and insurance documentation efficiently for smooth check-ins.
- Supported billing processes by verifying patient information and processing payments.
- Completed insurance paperwork and maintained accurate records of payments received.
- Performed administrative tasks such as typing letters or memos; creating spreadsheets; or preparing presentations using Microsoft Office Suite applications.
- Maintained inventory of office supplies and ensured that supplies were adequately stocked at all times.
- Routed laboratory or diagnostic results to appropriate staff.
- Compiled and coded patient information or data in appropriate computer system.
Education
MBA - Business Administration And Management
University Canada West
Vancouver, British Columbia10-2025
Skills
- Effective communication
- Filing and recordkeeping
- Client relations
- Adaptability and flexibility
- Attention to detail
- Documentation skills
- Scheduling coordination
- Maintaining patient confidentiality
- CRM software
Timeline
Community Service Volunteer
Posabilities
11.2025 - Current
Client Service Representative
The Rec Room (Cineplex)
12.2024 - Current
Clinic Administrative Assitant
Dr.Ghatpande Medical Clinic.
05.2022 - 09.2023
MBA - Business Administration And Management
University Canada West