Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roopsy Sharma

Surrey

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

District Leader

Best Buy Canada Ltd.
02.2019 - Current
  • Deliver business strategy and develop systems and procedures to improve operational quality and team efficiency
  • Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Direct management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Develop and implement high-quality work environment as measured through employee satisfaction ratings.
  • Work directly with Store Leaders, and other Leaders to brainstorm, discuss strategy and mitigate issues.
  • Interview and hire Store Leader level candidates for various locations throughout the region. Done in partnership with a corporate recruiter.

Store Leader

Best Buy Canada Ltd.
06.2012 - 01.2019
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Merchandised products beautifully with attractive displays to quickly move stock.
  • Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.

Various Leadership Roles

Best Buy Canada Ltd.
11.2006 - 05.2012
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Education

Certificate - Management Accelerator Program, People Development

McKinsey & Company
03.2023

Certificate - Fundamentals of Acting

Vancouver Acting School
Vancouver, BC
06.2022

Certificate - Performance & Business Leadership Skills

Cornell University - ECornell
04.2014

BBA - Accounting

Kwantlen Polytechnic University
2009

Skills

  • Management Training
  • Focus and Follow-Through
  • Finance and Accounting Oversight
  • Business Leadership
  • Interpersonal Communication Skills
  • Professional Relationships
  • Logistics
  • Process Development and Streamlining
  • P&L Administration

Timeline

District Leader

Best Buy Canada Ltd.
02.2019 - Current

Store Leader

Best Buy Canada Ltd.
06.2012 - 01.2019

Various Leadership Roles

Best Buy Canada Ltd.
11.2006 - 05.2012

Certificate - Management Accelerator Program, People Development

McKinsey & Company

Certificate - Fundamentals of Acting

Vancouver Acting School

Certificate - Performance & Business Leadership Skills

Cornell University - ECornell

BBA - Accounting

Kwantlen Polytechnic University

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Roopsy Sharma