Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ROOPKIRAN KAUR

Caledon,ON

Summary

Dynamic support worker with a proven track record at Brampton Civic Hospital, enhancing client well-being through empathetic emotional support and effective treatment plans. Skilled in daily living assistance and conflict resolution, I foster a safe environment while promoting self-care and life skills development, ensuring clients thrive in their daily activities.

Overview

5
5
years of professional experience

Work History

Support Worker

BRAMPTON CIVIC HOSPITAL
01.2024 - Current
  • Supported mental health professionals in implementing care plans tailored to individual needs.
  • Engaged with clients through therapeutic activities to enhance emotional stability and social skills.
  • Maintained a safe and supportive environment for clients, adhering to safety protocols and procedures.
  • Communicated effectively with families regarding client progress and resources available for support.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.

Office Manager

Action Auto Ltd
01.2023 - 12.2023
  • Managed office operations, ensuring seamless workflow and communication among departments.
  • Developed and implemented efficient filing systems to enhance document retrieval speed.
  • Coordinated scheduling for meetings and events, optimizing time management for executives.
  • Oversaw inventory management, maintaining optimal stock levels of office supplies and equipment.

Service Associate

BRAMPTON CIVIC HOSPITAL
05.2020 - 12.2023
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
  • Maintained knowledge of current promotions and product features for informed recommendations.

Customer Service Representative

KING TOWING
08.2021 - 12.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call flow while maintaining customer satisfaction and service quality.
  • Trained new representatives on company policies, procedures, and customer service best practices.
  • Developed and implemented process improvements to enhance operational efficiency within the team.

Education

CLOUD COMPUTING - Computer Science

HANSON COLLEGE , BRAMPTON, ON
Brampton, ON
05-2021

Bachelor of Science - ENGENIRING

DAV UNIVERSITY
JALANDHAR, PUNJAB, INDIA
06-2018

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Confidentiality and privacy
  • Daily living assistance
  • Active listening
  • Life skills development
  • Cultural sensitivity
  • Critical thinking
  • Budgeting and financial management
  • Conflict resolution
  • Verbal and written communication
  • Medication administration
  • Documentation
  • Activity planning
  • Documentation and reporting
  • Risk management
  • Treatment plans
  • Mental health assistance
  • Client assessment
  • First aid and CPR

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Support Worker

BRAMPTON CIVIC HOSPITAL
01.2024 - Current

Office Manager

Action Auto Ltd
01.2023 - 12.2023

Customer Service Representative

KING TOWING
08.2021 - 12.2022

Service Associate

BRAMPTON CIVIC HOSPITAL
05.2020 - 12.2023

CLOUD COMPUTING - Computer Science

HANSON COLLEGE , BRAMPTON, ON

Bachelor of Science - ENGENIRING

DAV UNIVERSITY

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