Roopkanwal Kaur
Surrey,BC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dynamic chef focused on training and mentoring kitchen staff. Known for effective menu design and maintaining organization, contributing to improved efficiency and enhanced customer satisfaction.
Overview
16
16
years of professional experience
Work History
Chef
milestones grill and bar
guildford surrey, British Columbia
10.2024 - Current
- Prepared diverse menu items using fresh, seasonal ingredients.
- Collaborated with kitchen staff to ensure timely meal service.
- Maintained cleanliness and organization of kitchen workstations.
- Managed inventory and ordered supplies to meet kitchen needs.
- Ensured compliance with health and safety regulations in food preparation.
- Assisted in designing seasonal menus to attract customers.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Stored foods correctly using correct storage containers and labelling systems.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Exercised portion control for items served, eliminating waste.
- Planned menus, ordered supplies and managed kitchen staff.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Trained kitchen workers on culinary techniques.
- Trained new chefs on proper cooking techniques and menu items.-_
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Chef
Milestones grill and bar
Coquitlam, BC
12.2019 - 07.2022
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
- Prepared diverse menu items using fresh, seasonal ingredients.
- Collaborated with kitchen staff to ensure timely meal service.
- Maintained cleanliness and organization of kitchen workstations.
- Trained junior chefs on cooking techniques and safety protocols.
- Ensured compliance with health and safety regulations in food preparation.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Managed inventory and ordered supplies to meet kitchen needs.
Customer Service Representative
Turkmenistan Airlines
Amritsar , Punjab
08.2010 - 05.2014
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Managed gate, ramp and cabin services for each flight.
- Kept a close eye on security concerns and adhered to all related requirements.
- Greeted passengers and provided boarding instructions.
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
Education
MBA - Marketing Management
Holmes College
Melbourne , Victoria 07.2020
Master of Professional Accounting - Professional Accounting
Holmes College
Melbourne , Victoria 07.2020
Air Hostess And Hospitality - Aviation and hospitality
Frankfinn Institute
Jalandhar , Punjab01.2009
Skills
- Menu planning
- Food safety compliance
- Kitchen organization
- Problem solving
- Attention to detail
- Kitchen management
- Customer service
- Complaint resolution
- Active listening
- Performance evaluation
Timeline
Chef
milestones grill and bar
10.2024 - Current
Chef
Milestones grill and bar
12.2019 - 07.2022
Customer Service Representative
Turkmenistan Airlines
08.2010 - 05.2014
MBA - Marketing Management
Holmes College
Master of Professional Accounting - Professional Accounting
Holmes College
Air Hostess And Hospitality - Aviation and hospitality
Frankfinn Institute