Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roopkamal Kaur

Brampton,Canada

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Children's Place
08.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Front Desk Security Officer

CITI GUARD
11.2020 - 08.2023
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
  • Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
  • Facilitated smooth evacuation drills for staff members, reinforcing proper procedures in case of an actual emergency.
  • Elevated customer satisfaction by providing exceptional service at the front desk while upholding strict security measures.

DISPATCHER

TD SIM CARTAGE
08.2019 - 11.2020


  • Used Truckmate App for eliminating duplicate entries and inaccuracies
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
  • Received new orders, prepared documentation and assigned personnel
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.

CASHIER

FRESH PICK
12.2018 - 08.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Restocked and organised merchandise in front lanes
  • Helped customers complete purchases, locate items and join reward programs
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Answered questions about store policies and addressed customer concerns.

Education

Diploma - Computer Systems Technician - Software Engineering

Sheridan College
Brampton, ON
12.2018

Skills

  • Excellent verbal and written communication skills
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Scheduling
  • Dispatch software
  • Time Management
  • Appointment Scheduling
  • Problem-solving skills

Certification

  • Driver's License
  • CPR Training
  • Security Operator License

Timeline

Customer Service Representative

Children's Place
08.2023 - 02.2024

Front Desk Security Officer

CITI GUARD
11.2020 - 08.2023

DISPATCHER

TD SIM CARTAGE
08.2019 - 11.2020

CASHIER

FRESH PICK
12.2018 - 08.2019

Diploma - Computer Systems Technician - Software Engineering

Sheridan College

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