ROOPESH CHANDRA
Oakley
Summary
Responsible for running a profitable and efficient parts department. Accomplished objectives through the use of proper procedures, inventory control, staffing, security, pricing, merchandising, displaying, and advertising. Superior customer service Diagnosis and repair Hydraulic equipment Preventative maintenance Suspension and alignment Electrical systems Mathematical aptitude Brake systems expertise Engine replacement specialist Equipment safety expert MS Office Small engine mechanics Brake repair and replacement Received customer service award within 9 months of employment. I have decreased my obsolescence 80% with every Parts Dept I have Managed ..
Overview
31
31
years of professional experience
Work History
Parts Manager
Mercedes Benz Of Palo Alto
Palo Alto
03.2025 - Current
- Managed inventory levels for automotive parts and accessories.
- Coordinated with suppliers to ensure timely delivery of parts.
- Trained staff on parts handling and customer service protocols.
Parts Manager
Audi Oakland
Oakland
03.2023 - 02.2025
- Managed inventory levels for automotive parts and accessories.
- Coordinated with suppliers to ensure timely delivery of parts.
- Trained staff on parts handling and customer service protocols.
Parts Manager
Cadillac of South San Francisco
Coloma
01.2021 - 02.2023
- Managed inventory levels for automotive parts and accessories.
- Coordinated with suppliers to ensure timely delivery of parts.
- Trained staff on parts handling and customer service protocols.
Parts Manager
Livermore Ford Lincoln ,Maserati, Alfa
Livermore
10.2019 - 01.2021
- Managed inventory levels for automotive parts and accessories.
- Coordinated with suppliers to ensure timely delivery of parts.
- Trained staff on parts handling and customer service protocols.
PARTS MANAGER
FERRARIOF SAN FRANCISCO /MASERAI OF MARIN
SAN RAFAEL
07.2011 - 10.2019
- MAINTAIN A PROFITABLE PARTS DEPT, MAINTAIN CSI 100%, KEEP THE OBSOLESCENCE TO VERY LOW, KEEP MY PARTS DEPT CLEAN AT ALL TIMES, MAINTAIN MY INVENTORY LEVEL. KEEP UP TO DATE WITH NEW RECALLS/CAMPAIGNS COMING OUT, GROW WHOLESALE BUSINESS.
- ESSENTIAL DUTIES: Forecast goals and objectives for the department and strive to meet them. Strive for harmony and teamwork with all other departments. Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs. Prepare and administer an annual operating budget for the parts department. Attend managers' meetings.
- Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales. Hire, train, motivate, counsel, and monitor the performance of all parts department staff. Direct and schedule the activities of all parts department employees. Provide technical assistance to parts department employees. Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
- Monitored parts department employees' payroll records. Developed, enforced and monitored guidelines for working with customers to ensure maximum customer satisfaction. Handle customer complaints immediately and according to the dealership's guidelines. Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business.
- Design various merchandising strategies and monitor inventory of all physical parts and oversee all return processes for parts. Maintain all warranty claims and assist in all changes and coordinate with vendors for all shipping delays to ensure compliance to time. Manage all purchase orders and resolve any discrepancy for all purchase orders. Develop effective parts processes for both internal and external customers and maintain an inventory for all service departments and coordinate with various vendors to obtain all discounts.
PARTS MANAGER
MICHAEL & COMPANY
SAN JOSE
01.2010 - 07.2011
- MAINTAIN A PROFITABLE PARTS DEPT, ORDER PARTS FOR THE SHOP, LOWER THE OBSOLESCENCE PARTS.
BACK COUNTER /WHOLESALE PARTS
AUTOBHAN MOTORS (MERCEDES)
Belmont
08.2008 - 01.2010
- WORKED WITH 60 TECHS TO MAKE SURE THEY ARE WELL TAKEN CARE OF, ALSO DID WHOLESALE, MANAGED A OFF SITE PARTS DEPT.
BACK COUNTER/ASST PARTS MANAGER
GOLDEN GATE VW
Daly City
01.2000 - 08.2008
- BACK COUNTER PARTS, MANAGE THE SHOP, WHOLESALE, RETAIL, ORDER PARTS, PUT AWAY STOCK.
WHOLESALE PARTS
ROX AUTOMOTIVE
Belmont
09.1995 - 01.1998
- WHOLESALE PARTS COUNTER, TAKE ORDERS OVER THE PHONE, WALK INS, MAKE SURE GET THE CORRECT PARTS ON TIME TO THE SHOPS.
Education
Associate of Arts - Automotive Technology
Sequoia Institute
Fremont, CA, USASkills
- Diagnosis and repair
- Hydraulic equipment
- Preventative maintenance
- Suspension and alignment
- Electrical systems
- Mathematical aptitude
- Brake systems expertise
- Engine replacement specialist
- Equipment safety expert
- MS Office
- Small engine mechanics
- Brake repair and replacement
Accomplishments
- Received customer service award within 9 months of employment.
- Decreased obsolescence by 80% with every Parts Dept I have managed.
Timeline
Parts Manager
Mercedes Benz Of Palo Alto
03.2025 - Current
Parts Manager
Audi Oakland
03.2023 - 02.2025
Parts Manager
Cadillac of South San Francisco
01.2021 - 02.2023
Parts Manager
Livermore Ford Lincoln ,Maserati, Alfa
10.2019 - 01.2021
PARTS MANAGER
FERRARIOF SAN FRANCISCO /MASERAI OF MARIN
07.2011 - 10.2019
PARTS MANAGER
MICHAEL & COMPANY
01.2010 - 07.2011
BACK COUNTER /WHOLESALE PARTS
AUTOBHAN MOTORS (MERCEDES)
08.2008 - 01.2010
BACK COUNTER/ASST PARTS MANAGER
GOLDEN GATE VW
01.2000 - 08.2008
WHOLESALE PARTS
ROX AUTOMOTIVE
09.1995 - 01.1998
Associate of Arts - Automotive Technology
Sequoia Institute