ROOPASHREE KRISHNAPPA
Brampton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
VoiceLogic
05.2024 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing and presented the data in monthly sales meetings and quarterly sales trainings.
- Collaborated closely with other departments like Marketing and Supply Chain Management in order to drive seamless operations that ultimately benefit the end-user experience.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Warehouse Team Leader
Menasha Packaging Company, LLC
01.2023 - 01.2024
- Supervised warehouse operations by managing employees during shifts , looked into inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Trained employees on equipment operation and safety protocols and performances.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Warehouse Packer
DGN Marketing Services
08.2021 - 12.2022
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Education
Ontario College Graduate Certificate - Human Resources Management
Alpha College of Business And Technology
Toronto, Canada09.2022
Ontario College Graduate Certificate - Project Management
Loyalist College of Applied Arts And Technology
Toronto, Canada12.2021
Bachelor of Engineering - Computer Science
CMRIT College
Bengaluru01.2015
Skills
Problem Solving Time Management Communication Adaptability Active Listening Attention to Detail Customer Relationship Positive Attitude Multitasking Responsiveness Teamwork Decision- Making Microsoft Office (word, excel, power point) Social skills Conflict resolution Public Speaking Customer services Negotiations Critical Thinking Project Coordination project Management Leadership
Languages
English
Elementary
Timeline
Customer Service Representative
VoiceLogic
05.2024 - Current
Warehouse Team Leader
Menasha Packaging Company, LLC
01.2023 - 01.2024
Warehouse Packer
DGN Marketing Services
08.2021 - 12.2022
Ontario College Graduate Certificate - Human Resources Management
Alpha College of Business And Technology
Ontario College Graduate Certificate - Project Management
Loyalist College of Applied Arts And Technology
Bachelor of Engineering - Computer Science
CMRIT College
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