Roopa Jha
North York
Summary
Motivated and detail-oriented professional with a background in hospitality and a strong passion for logistics and dispatch operations. Proven ability to provide exceptional customer service and manage multiple tasks in fast-paced environments. Possesses excellent communication, problem-solving, and organizational skills, with a focus on efficiency and accuracy. Eager to leverage hospitality experience to contribute to the success of a dynamic dispatch team, ensuring timely coordination and smooth operations. Ready to take on new challenges in the dispatch industry and deliver top-notch service to clients and team members alike.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trained Dispatcher
IIT Academy
02.2025 - Current
1. Communication Skills
- Proficient in clear and effective communication with drivers, customers, and team members.
- Ability to relay important information quickly and accurately.
- Capable of managing multiple tasks and scheduling resources efficiently.
- Strong attention to detail to ensure smooth and timely dispatching operations.
- Ability to assess situations quickly and find solutions to challenges such as route changes or delays.
- Skilled at making decisions under pressure.
- Familiarity with dispatching software, GPS tracking, and other relevant tools.
- Knowledge of electronic communication systems for coordinating with drivers.
- Effectively manage time and prioritize tasks to ensure punctual delivery or service.
- Coordinate schedules to optimize efficiency and minimize downtime.
- Ability to handle customer inquiries and complaints with professionalism and care.
- Skilled at maintaining strong relationships with clients through excellent service.
- Able to juggle various tasks at once, including coordinating drivers, answering calls, and updating schedules.
- Calm and focused in high-paced environments.
- Understanding of safety standards and regulations related to transportation.
- Able to ensure all operations are carried out in compliance with safety and legal requirements.
- Work effectively in a team environment, collaborating with drivers and other dispatchers to ensure smooth operations.
- Ability to take direction and also work independently.
- Willingness to work varied shifts and adapt to changing conditions in the dispatching environment.
- Capable of adjusting plans as needed due to unforeseen circumstances (e.g., weather, traffic).
Hospitality Supervisor
Woodbine Entertainment Group
05.2023 - Current
- Created detailed reports on occupancy rates, revenue projections, and staffing needs
- Handled customer inquiries promptly and efficiently while maintaining an excellent level of service
- Assisted in developing marketing campaigns for promoting services offered by the hotel
- Established strong relationships with vendors in order to secure competitive prices on goods and services
- Analyzed financial data related to departmental activities, making budgeting recommendations as needed
- Demonstrated ability to lead and motivate a team of hospitality professionals
- Provided training and guidance to new employees in the hospitality industry
- Organized employee schedules according to business needs while taking into account individual preferences where possible
- Trained workers in food preparation, and in service, sanitation, and safety procedures
- Resolved customer complaints regarding food service
Hospitality Supervisor
Lena's Roti and Doubles
07.2020 - 01.2023
Team Leader
Tim Hortons
07.2022 - 11.2022
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Oversaw the training of new employees on job responsibilities and expectations
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork
- Resolved problems and escalated high-level issues to supervisor within established timeframes
Education
Diploma - Hospitality Management
Centennial College
04.2021
Bachelor of Science (B.S.) - Math and Science
Guru Nanak Dev University
05.2017
Skills
- Interpersonal skills
- Conflict resolution
- Decision-making abilities
- Staff training
- Proficient in Task Management
- Guest relations management
- Budget management
- Active listening
- Data entry
- Customer service
Certification
- Certified Dispatcher ( Training in trucking Dispatch and Load brokerage Specialist)
- Smart Serve
- Food safety
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Trained Dispatcher
IIT Academy
02.2025 - Current
Hospitality Supervisor
Woodbine Entertainment Group
05.2023 - Current
Team Leader
Tim Hortons
07.2022 - 11.2022
Hospitality Supervisor
Lena's Roti and Doubles
07.2020 - 01.2023
Bachelor of Science (B.S.) - Math and Science
Guru Nanak Dev University
- Certified Dispatcher ( Training in trucking Dispatch and Load brokerage Specialist)
- Smart Serve
- Food safety
Diploma - Hospitality Management
Centennial College
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