Roopa Jha
Toronto,ON
Summary
Proven leader with extensive experience in managing operations across multiple QSRs at Woodbine Entertainment Group, demonstrating exceptional decision-making and interpersonal skills. Elevated customer satisfaction and team performance through effective mentoring and coaching. Skilled in staff training, cash handling, and implementing sales strategies, ensuring operational excellence and cost-effectiveness.
Overview
4
4
years of professional experience
Work History
Shift Manager
Woodbine Entertainment Group
Etobicoke, Ontario
05.2023 - Current
- Handling operations of five QSRs (Tim Hortons, Noodlebox, Pizzaiolo, Big Smoke Burger, Mary Brown's).
- Oversee daily operations ,including opening and closing procedures,food prepartion,cooking, and serving , to ensure efficient and timely service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Processed weekly payroll information using appropriate software applications.
Manager
Lena's Roti and Doubles
Ajax, Ontario
04.2021 - 01.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Supervisor
Tim Hortons
Vaughan, Ontario
07.2020 - 07.2021
Event Management Intern
Centennial College
Scarborough, Ontario
01.2021 - 05.2021
Education
Hospitality And Hotel Management - Hospitality
Centennial College
Scarborough05-2022
Bachelor of Science - Computer Science
Guru Nanal Dev University
Amritsar05-2017
Skills
- Decision-making
- Interpersonal skills
- Team development
- Documentation and reporting
- Cash handling
- Delegating work
- Supply ordering
- Energetic and enthusiastic
- Sales strategies
- Staff training and onboarding
- Mentoring and coaching
Timeline
Shift Manager
Woodbine Entertainment Group
05.2023 - Current
Manager
Lena's Roti and Doubles
04.2021 - 01.2023
Event Management Intern
Centennial College
01.2021 - 05.2021
Supervisor
Tim Hortons
07.2020 - 07.2021
Hospitality And Hotel Management - Hospitality
Centennial College
Bachelor of Science - Computer Science
Guru Nanal Dev University
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