Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roopa Jha

Toronto,ON

Summary

Proven leader with extensive experience in managing operations across multiple QSRs at Woodbine Entertainment Group, demonstrating exceptional decision-making and interpersonal skills. Elevated customer satisfaction and team performance through effective mentoring and coaching. Skilled in staff training, cash handling, and implementing sales strategies, ensuring operational excellence and cost-effectiveness.

Overview

4
4
years of professional experience

Work History

Shift Manager

Woodbine Entertainment Group
Etobicoke, Ontario
05.2023 - Current
  • Handling operations of five QSRs (Tim Hortons, Noodlebox, Pizzaiolo, Big Smoke Burger, Mary Brown's).
  • Oversee daily operations ,including opening and closing procedures,food prepartion,cooking, and serving , to ensure efficient and timely service.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Processed weekly payroll information using appropriate software applications.

Manager

Lena's Roti and Doubles
Ajax, Ontario
04.2021 - 01.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Supervisor

Tim Hortons
Vaughan, Ontario
07.2020 - 07.2021

Event Management Intern

Centennial College
Scarborough, Ontario
01.2021 - 05.2021

Education

Hospitality And Hotel Management - Hospitality

Centennial College
Scarborough
05-2022

Bachelor of Science - Computer Science

Guru Nanal Dev University
Amritsar
05-2017

Skills

  • Decision-making
  • Interpersonal skills
  • Team development
  • Documentation and reporting
  • Cash handling
  • Delegating work
  • Supply ordering
  • Energetic and enthusiastic
  • Sales strategies
  • Staff training and onboarding
  • Mentoring and coaching

Timeline

Shift Manager

Woodbine Entertainment Group
05.2023 - Current

Manager

Lena's Roti and Doubles
04.2021 - 01.2023

Event Management Intern

Centennial College
01.2021 - 05.2021

Supervisor

Tim Hortons
07.2020 - 07.2021

Hospitality And Hotel Management - Hospitality

Centennial College

Bachelor of Science - Computer Science

Guru Nanal Dev University

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Roopa Jha