Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Roop Kamal

Surrey,BC

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Highly efficient planning, problem-solving, and communication skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Receptionist

Gate2Maple
02.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.

Spoken English and IELTS Trainer

Royal Academy Of English
08.2008 - 10.2023
  • Enhanced student fluency in English by incorporating interactive language activities and multimedia resources into lessons.
  • Strengthened student listening skills using authentic audio-visual materials sourced from various media platforms, broadening their exposure to different accents and dialects within the English-speaking world.
  • Promoted a culture of continuous improvement by seeking feedback from students on instructional methods and course content adjustments as needed for optimal results.
  • Inspired commitment to language acquisition through motivational speaking sessions, highlighting the benefits of mastering English for personal development and career advancement.
  • Established strong rapport with learners by investing time in understanding their backgrounds, aspirations, strengths, and areas of improvement.
  • Implemented innovative teaching methods that elevated student interest in the subject matter and promoted active learning experiences.
  • Increased IELTS test scores for students by developing targeted preparation strategies and providing regular feedback on progress.
  • Boosted student confidence in spoken English skills by organizing engaging group discussions and role-play activities.
  • Provided personalized guidance to students preparing for IELTS exams, resulting in higher success rates on test day.

Education

Bachelor Of Education - Arts

Guru Nanak Dev University
Amritsar
04.2021

Masters - English

Lovely Professional University
Punjab, India
04.2014

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Greeting and Seating Clients
  • Customer Service
  • Problem-Solving
  • Punctual and Reliable

Websites

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

Responsible Adult

First Aid

Food Safe

Timeline

Receptionist

Gate2Maple
02.2024 - Current

Spoken English and IELTS Trainer

Royal Academy Of English
08.2008 - 10.2023

Bachelor Of Education - Arts

Guru Nanak Dev University

Masters - English

Lovely Professional University

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Roop Kamal