Roon Amir
Toronto
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the financial and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
First National
11.2023 - 05.2024
- Handled between 50 to 65 calls daily, addressing a wide range of customer inquiries and providing timely resolutions
- Processed client requests received via email, fax, phone, and online account submissions with a strong attention to detail
- Assisted clients with account changes and updates during interactions, maintaining accuracy and efficiency
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Inbound Call Centre Representative
Arrow Workforce Solutions
03.2023 - 11.2023
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Server
George Fine Dining
09.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Loblaws
09.2021 - 09.2022
- Guided customers with product information, returns, and exchanges, adhering to store policies
- Monitored customer interactions to identify trends and provide feedback for service improvement initiatives
- Supported store operations by organizing merchandise displays and maintaining a positive shopping environment
Retail Sales Associate
Walmart
06.2020 - 09.2021
- Delivered exceptional service by addressing customer inquiries and processing purchases and returns efficiently
- Assisted customers with locating products, explaining promotions, and offering recommendations
- Resolved customer complaints and issues promptly, earning recognition from management for problem-solving skills
Education
Business
Centennial College
Scarborough12-2026
Skills
- Problem-solving
- Conflict resolution
- Inbound call management
- Verbal and written communication
- CRM tools (Zendesk, Salesforce, HubSpot)
- Multitasking
- Time management
- Organizational skills
- Adaptability
- Attention to detail
- Customer service
- Call center experience
- Complaint handling
Certification
- Certified Customer Service Professional (CCSP)
- Remote Work Productivity Certification (LinkedIn Learning)
- Conflict Resolution and Problem-Solving Certificate
- Effective Communication in the Workplace Certification
- Time Management and Productivity Certificate
- Criminal Record and Vulnerable Sector Check (Valid and Current)
- Smart Serve
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service Agent
First National
11.2023 - 05.2024
Inbound Call Centre Representative
Arrow Workforce Solutions
03.2023 - 11.2023
Server
George Fine Dining
09.2022 - 03.2023
Customer Service Representative
Loblaws
09.2021 - 09.2022
Retail Sales Associate
Walmart
06.2020 - 09.2021
Business
Centennial College
Similar Profiles
Candice A. PRICECandice A. PRICE
Program Director at National Heart, Lung, Blood Institute, National Institutes of HealthProgram Director at National Heart, Lung, Blood Institute, National Institutes of Health
Laura Frances McCannLaura Frances McCann
Business Support Team Manager at National Cyber Crime Unit, National Crime AgencyBusiness Support Team Manager at National Cyber Crime Unit, National Crime Agency
Dramane NiambeleDramane Niambele
Radiation Therapist at Astrix/National Institute of Health/National Cancer InstituteRadiation Therapist at Astrix/National Institute of Health/National Cancer Institute