Shabnam Bariali
Richmond Hill,ON
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Cashier, Team Lead
Home Depot
02.2023 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Greeted customers entering store and responded promptly to customer needs.
Team Leader, Cashier and Customer Service
Dollarama
07.2022 - 10.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Team Leader, Key Holder, Cashier, Customer Service
Yogan Fruz
05.2021 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
registration clerk
Learning Center
01.2020 - 09.2020
- Registering new students in the learning center and explaining them the rules and obligations of the course
- Organizing students to their respective classes
- Collecting fees from the students and any other clerical tasks given by the course director
- Students Representative in Khana-e-Noor high school: Organizing students in cues before the lesson starts, making speeches in front of the school officials for occasions and programs
- Bridging between school officials and students if there was something to resolves or the students needed something.
Education
High School Diploma -
Langstaff Secondary School
Richmond Hill, ON07.2023
High School Diploma -
Khana E Noor
Afghanistan01.2021
GED -
Behzad Computer Center
Afghanistan09.2018
GED -
Cambridge Int Language Center
Afghanistan01.2014
Skills
- Layout Assistance
- Customer Complaint Resolution
- Retail Merchandising
- Rewards Programs
- Shelving Items
- Employee Scheduling
- Customer Service and Assistance
- Cash Register Operation
- Wrapping and Boxing
- Sales and Promotions
- Customer Satisfaction
- Information Updates
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Cashier, Team Lead
Home Depot
02.2023 - Current
Team Leader, Cashier and Customer Service
Dollarama
07.2022 - 10.2023
Team Leader, Key Holder, Cashier, Customer Service
Yogan Fruz
05.2021 - 01.2023
registration clerk
Learning Center
01.2020 - 09.2020
High School Diploma -
Langstaff Secondary School
High School Diploma -
Khana E Noor
GED -
Behzad Computer Center
GED -
Cambridge Int Language Center
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