Summary
Overview
Work History
Education
Skills
Volunteer Experience
Projects
Languages
Affiliations
Hobbies & Interest
References
Timeline
Generic

Roobleh Nur

Toronto,ON

Summary

Energetic and motivated individual with a solid foundation in customer service, sales, and community engagement. Recognized for excellent communication skills, ability to handle challenging situations, and a proactive approach to problem-solving. Seeking an entry-level position in a customer-centric organization, where I can leverage my skills and passion for providing exceptional service.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Som Digital
03.2023 - 04.2024
  • Solved problems with products and services by providing customers with technical support.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained high level of product knowledge, providing accurate information to customers.

Sales Assistant

ABC Electronics
01.2022 - 02.2023
  • Assisted customers with product selection and provided detailed information on features and benefits
  • Managed inventory, restocked shelves, and ensured product displays were appealing
  • Processed sales transactions & handled cash.

Host

Soorsan Restaurant
05.2021 - 12.2021
  • Welcomed guests, managed reservations, and ensured efficient seating arrangements
  • Assisted servers with table settings, order delivery, and clearing tables
  • Addressed guest inquiries and resolved any issues promptly
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

High School Diploma -

Academy of Science And Technology
Somaliland
05.2023

Skills

  • Customer Service: Strong ability to engage with customers, address their needs, and resolve issues
  • Sales: Proven track record of meeting and exceeding sales targets through effective communication and product knowledge
  • Teamwork: Experience working collaboratively in diverse team environments
  • Communication: Excellent verbal and written communication skills, with a focus on clarity and empathy
  • Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail
  • Technical Proficiency: Familiar with Microsoft Office (Excel, Word, PowerPoint)
  • Leadership: Experience in leading and coordinating volunteer teams and community projects
  • Adaptable: Ability to adjust to situations and environment
  • Active Listening: Skilled in listening attentively to understand customer needs and provide appropriate solutions

Volunteer Experience

Volunteer Coordinator, Hargeisa Orphanage Center, Hargeisa, Somaliland ( April 2022- March 2024).

  • Participated in fund raising activities.
  • Supported staff with organizing play for the children.
  • Assisted with daily activities, including meal times, homework, and recreational activities


Sport Coach, Thrive Organization, Hargeisa, Somaliland ( Jan2024- May2024).


  • Helped young children to learn to build sportsmanship and teamwork through sport's activities such as Football & Basketball.

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Projects

Community Fundraising Campaign, Hargeisa Orphanage Centre, Hargeisa, Somaliland

  • Participated in fundraising, final amount raised $7000.
  • Supported the team in all campaign activities.
  • Participated in distribution for the kids goodie bags and group entertainment activities.

Languages

English
Native or Bilingual
Somali
Full Professional

Affiliations

  • All Star Soccer Academy

Hobbies & Interest

Sports: Active participant in local sports leagues, particularly soccer.

Travel: Enthusiastic about traveling and experiencing different cultures and cuisines.

Community Service: Passionate about volunteering and participating in community development projects.

References

Available upon request.

Timeline

Customer Service Associate

Som Digital
03.2023 - 04.2024

Sales Assistant

ABC Electronics
01.2022 - 02.2023

Host

Soorsan Restaurant
05.2021 - 12.2021

High School Diploma -

Academy of Science And Technology

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Roobleh Nur