Rony Vanel
Montreal East
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Insurance Claims
IMS - International Moving Services Ltd. | Canada
05.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Efficient management of insurance claims and resolution of complex issues.Coordinating efforts between clients and agents to ensure effective claims recovery and settlement.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations. Managedanaged 360 claims and while assigned to other tasks such as collection and support to the accounting department.
Regional Claims Manager
Descair
08.2019 - 03.2020
- Maintained detailed records of all claim activities, providing accurate documentation for audit purposes and demonstrating consistent compliance with established guidelines.
- Participated in industry conferences as a representative of the company to stay informed on best practices and emerging trends in claims management.
- Collaborated with underwriters to identify potential risks in policy applications, leading to better-informed decisions on coverage offerings.
- Spearheaded initiatives to improve inter-departmental collaboration, resulting in more efficient sharing of claim-related information and enhanced overall operational performance.
- Recovery of nearly $1.2 million from national and international suppliers in 6 months.
- Development support
National Returns, Credits, and Claims Manager
APA
01.2014 - 07.2019
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
Independent Alarm Representative
Vanel Inc.
01.2009 - 01.2015
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Education
License Certificate - Financial Services And Insurance
Institute Teccart
Montreal, QC08.2025
License Certificate - Real Estate
Institute Teccart
Montreal, QC08.2021
DEC - Administration Studies
College De Maisonneuve
Montreal06.1997
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Creativity and Innovation
- Legal and Regulatory Compliance
- Strategies and goals
- Staff Management
- Issues Resolution
- Staff training/development
- Customer Service
Languages
English
Professional Working
French
Full Professional
Affiliations
- Amazon
- AliExpress
Certification
- FIDI compliance requirements programme
- Certification in Risk Management Assurance (CRMA)
- Risk Management: Managing Property and Liability Risk
Timeline
Director of Insurance Claims
IMS - International Moving Services Ltd. | Canada
05.2022 - Current
Regional Claims Manager
Descair
08.2019 - 03.2020
National Returns, Credits, and Claims Manager
APA
01.2014 - 07.2019
Independent Alarm Representative
Vanel Inc.
01.2009 - 01.2015
License Certificate - Financial Services And Insurance
Institute Teccart
License Certificate - Real Estate
Institute Teccart
DEC - Administration Studies
College De Maisonneuve
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