Ronshay Hannah

• Managed a high volume of incoming calls from both existing and new patients.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Scheduled patient appointments efficiently using electronic health record systems, verified insurance eligibility.
• Managed incoming calls, addressing patient inquiries and concerns promptly.
• Coordinated with medical staff to verify appointment availability and patient needs.
• Updated patient information in the database ensuring accuracy and confidentiality.
• Communicated effectively with patients regarding appointment reminders and changes.
• Entered data into the computer system accurately and efficiently.
• Monitored daily schedule to ensure adequate staffing levels were maintained.

• Independently managed daily front office operations for a high-volume vision clinic, including opening and closing.
• Scheduled and coordinated appointments for five providers, managing over 200 patients daily.
• conducted appointment reminders and confirmation calls to minimize no-shows.
• submitted, tracked, and followed up on referrals ensuring completion by end of day.
• Verified vision and medical insurance eligibility and benefits prior to visits.
• Processed billing and maintained accurate patient and financial records.

ordred, stocked, and maintained medical and office supplies.

scheduled and coordinated appointments for two physicians in Internal Medicine and Psychiatry.

Conducted initial screening for prospective psychiatry patients addressing, and asking questions, to determine eligibility for psychiatry care.

managed rx refill requests. routed and documented all calls and requests to the appropriate provider promptly.

created and maintained new patient charts and updated records within EHR systems.

verified insurance eligibility, benefits, and referrals prior to appointments.

• Administered medications to residents according to established protocols.
• Monitored vital signs and reported changes to nursing staff.
• Maintained accurate medication records for each resident.
• Assisted in managing medication inventory and reorder supplies.
• Collaborated with healthcare team to ensure comprehensive resident care.
• Ensured compliance with safety regulations during medication administration.
• Provided support during health assessments and medication reviews.
• Ensured that all prescribed medications were taken as ordered by physician.
• Observed and reported any changes in patient condition or behavior associated with medications.
• Disposed expired drugs according to regulatory standards.
• Maintained accurate records of all medication administered to residents.
• Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Received verbal orders from physicians and other healthcare providers regarding prescriptions and refills.