Summary
Overview
Work History
Education
Skills
Timeline
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Ron Ryan Guinez

Toronto,ON

Summary

Hardworking and enthusiastic College Student working towards an Advanced Diploma in Hospitality and Tourism Management. Dedicated Customer Service Representative committed to providing quality care for ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions.

Overview

3
3
years of professional experience

Work History

Clerk

Louidel Construction Supplies
01.2021 - 07.2023
  • Maintained a clean and organized workspace, ensuring the safety of customers and coworkers
  • Monitored and restocked shelves throughout the day to ensure product availability
  • Resolved customer complaints with empathy and understanding.

Call Center Agent

Pharagonn Philippines
07.2020 - 01.2021
  • Greeted customers in and managed 30 customers in a friendly and professional manner providing information about products and services per day
  • Answer customer queries professionally while upselling products from time to time.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards

Volunteer

Batangas State University Marching Band
01.2012 - 01.2019
  • Provide entertainment and music by playing the clarinet at parades and events .
  • Worked well in a team setting, providing support and guidance

Volunteer

Nasugbu Batangas Coastal Clean Up
01.2010 - 01.2019
  • Students clean up beaches and roadways near them every 3 months.
  • Demonstrated respect, friendliness and willingness to help wherever needed

Education

Advanced Diploma - Hospitality and Tourism Management

Toronto School of Management
22 College Street
09.2025

BACHELOR OF SCIENCE - HOTEL & RESTAURANT MANAGEMENT

Batangas State University
Nasugbu Batangas Philippines
May 2019

Skills

  • SKILLS & ABILITIES
  • Conflict Management
  • Able to identify and manage conflicts sensibly, fairly, and efficiently
  • Communication
  • Assisting customers whether in person, online, or over the phone Able to convey information clearly
  • And concisely

Timeline

Clerk

Louidel Construction Supplies
01.2021 - 07.2023

Call Center Agent

Pharagonn Philippines
07.2020 - 01.2021

Volunteer

Batangas State University Marching Band
01.2012 - 01.2019

Volunteer

Nasugbu Batangas Coastal Clean Up
01.2010 - 01.2019

Advanced Diploma - Hospitality and Tourism Management

Toronto School of Management

BACHELOR OF SCIENCE - HOTEL & RESTAURANT MANAGEMENT

Batangas State University

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Ron Ryan Guinez