Ronniesha Palmer
Airdrie,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
General Crew Member
Edmonton Trail McDonald's
11.2022 - Current
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Medical Office Administration
Dr. Hiram
06.2023 - 07.2023
- Practicum Completion
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Certificate - Medical Office Administrator
Reeves College
Calgary, AB08.2023
High School Diploma -
Bowness High School
Calgary, AB06.2021
Skills
- Telephone Etiquette
- Patient Callbacks
- EMR Systems
- Call Transfers
- Sterilizing Procedures
- CPR Certified
- Checking Patient Details
- Medical Billing and Coding
- Medical Transcription
- Teamwork and Collaboration
Certification
- [CPR] Training - [Jan 2023-Feb 1]
Timeline
Medical Office Administration
Dr. Hiram
06.2023 - 07.2023
General Crew Member
Edmonton Trail McDonald's
11.2022 - Current
Certificate - Medical Office Administrator
Reeves College
High School Diploma -
Bowness High School
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