Summary
Overview
Work History
Education
Skills
Timeline
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Ronnie Mackay

Los Angeles

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience
2016
2016
years of post-secondary education

Work History

Barista

Starbucks, Barista
Los Angeles
04.2022 - 03.2024
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Supervisor

Maersk Inc
Los Angeles
07.2021 - 10.2021
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Developed strategies to improve team performance and productivity.

Customer Service Representative

Global wellness alliance
Silverlake
09.2018 - 06.2019
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Associate

In-N-Out Burger
Los Angeles
02.2017 - 01.2019
  • Developed and maintained relationships with clients and vendors.
  • Performed cash register functions accurately and efficiently.

Education

Maranatha High School
Pasadena, CA

Some College (No Degree) -

Northern Arizona University
Flagstaff, AZ

Skills

  • Specialty beverage preparation
  • Point-of-sale operation
  • Food safety standards
  • Visual merchandising
  • Problem solving
  • Sales expertise
  • Team leadership
  • FLUENT IN Spanish
  • Customer service
  • Attention to detail
  • Task delegation

Timeline

Barista

Starbucks, Barista
04.2022 - 03.2024

Supervisor

Maersk Inc
07.2021 - 10.2021

Customer Service Representative

Global wellness alliance
09.2018 - 06.2019

Associate

In-N-Out Burger
02.2017 - 01.2019

Maranatha High School

Some College (No Degree) -

Northern Arizona University

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Ronnie Mackay