Ronnie Gallano
Thunder Bay,ON
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Pizza Hut
11.2023 - Current
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Environmental Services Housekeeper
Alberta Health Services, AHS
07.2023 - 10.2023
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
Restaurant Manager
Subway
11.2022 - 10.2023
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Shift Manager
Pizza Hut
07.2019 - 10.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Bachelor of Science - Management of Information System
Philippine School Business Administration
Philippines06.2001
Skills
- Creativity and Innovation
- Sales Growth
- Cost Control
- Operations Management
Certification
Food handler training Certificate
Northwestern health unit
10/21/2019
Cert: 2249-2019-3731
Smart Serve (Responsible Service Training program)
Issued: Sept. 18, 2019
Cert: e190918569048RS
AODA(Accessibility for Ontarian with Disabilities Act)
Issued: Jan. 09, 2024
Timeline
Restaurant General Manager
Pizza Hut
11.2023 - Current
Environmental Services Housekeeper
Alberta Health Services, AHS
07.2023 - 10.2023
Restaurant Manager
Subway
11.2022 - 10.2023
Shift Manager
Pizza Hut
07.2019 - 10.2022
Bachelor of Science - Management of Information System
Philippine School Business Administration
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