Ronnie Torres
La Habra
Summary
Nine years of experience in the hospitality industry, specializing in customer service and team collaboration. Proven ability to communicate effectively and maintain high integrity in fast-paced environments. Committed to ensuring guest satisfaction and exceeding expectations during their stay. Strong work ethic and enthusiasm contribute to a professional atmosphere.
Overview
5
5
years of professional experience
Work History
Engineer
Westin Hotel
Pasadena
01.2026 - Current
- Developed preventive maintenance plans to enhance service reliability.
- Assisted in troubleshooting complex technical issues to minimize downtime and maintain operational efficiency.
- Collaborated with vendors to coordinate timely delivery of supplies and services, ensuring uninterrupted hotel operations.
- Conducted inspections to identify and prioritize repair needs in guest areas, enhancing guest satisfaction.
PM Housekeeping Supervisor
Westin Hotel
Anaheim
10.2021 - 01.2026
- Supervised daily housekeeping operations, maintaining high cleanliness standards and promoting a welcoming environment.
- Achieved quality standards for guest rooms to promote positive guest experiences.
- Resolved guest complaints, enhancing overall guest satisfaction and loyalty.
- Prep and organize Incoming VIP Rooms
- Prepared guest beds to support efficient housekeeping operations.
- Manage PM Team for Projects
- Deliver Guest Requests
Hotel Maintenance Engineer
Embassy Suites
Garden Grove
01.2025 - 08.2025
- Performed daily maintenance and repair of hotel guest rooms, public areas, and back-of-house facilities to ensure guest satisfaction and operational readiness.
- Responded quickly to emergency maintenance issues during guest stays.
- Maintained inventory of tools and supplies to support timely and efficient repair operations.
Housemen
Courtyard By Marriott
04.2021 - 10.2021
- Supported housekeeping staff in preparing rooms and managing inventory to enhance guest experience.
- Responded to guest requests promptly to maintain high satisfaction levels.
- Shampooed carpets in guest rooms to ensure cleanliness and comfort for guests.
- Transported supplies and equipment throughout the hotel premises.
Education
Associate of Science - Business Administration And Management
Fullerton College
Fullerton, CA09-2024
High School Diploma -
Sonora High School
La Habra, CA01-2016
Skills
- Technical skills
- Technical Problem Solving
- Project Management
- Time management
- Detail oriented
- Collaboration Techniques
- Strong work ethic
Timeline
Engineer
Westin Hotel
01.2026 - Current
Hotel Maintenance Engineer
Embassy Suites
01.2025 - 08.2025
PM Housekeeping Supervisor
Westin Hotel
10.2021 - 01.2026
Housemen
Courtyard By Marriott
04.2021 - 10.2021
Associate of Science - Business Administration And Management
Fullerton College
High School Diploma -
Sonora High School