RONNIE SILVERIO

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Worked with front desk to respond promptly to all guest requests.
• Completed schedules, shift reports, and other business documentation.
• Placed orders for housekeeping supplies and guest toiletries.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

• Room Cleaning: Cleaned and sanitized guest rooms, including vacuuming, dusting, making beds, and sanitizing bathrooms to ensure a pristine environment.
• Laundry Management: Managed laundry operations during the second shift, responsible for collecting, washing, drying, folding, and storing linens and towels.
• Laundry Area Maintenance: Ensured the laundry area was clean and organized before the end of each shift.
• Supply Management: Monitored and replaced laundry detergent and other supplies, ensuring they were always adequately stocked.
• Guest Services: Answered phone and radio calls from the front desk to promptly address guest requests and issues
• Turn-down Service: Provided evening turn-down service, preparing rooms for guest comfort.
• Room Maintenance: Handled minor maintenance tasks, such as fixing TVs, unclogging toilets, and replacing burnt-out lights during the night shift.
• Vacancy Checks: Used the computer system to check for vacant dirty rooms during the evening shift.
• Reporting: Left detailed accomplishment reports at the end of each shift to inform the next shift of completed tasks and any outstanding issues.

Recognition:

• Employee of the Quarter: Awarded Employee of the Quarter in 2019 for exceptional performance and dedication.