Ronnie Mensah

Results-driven professional with extensive experience managing complex public health programs and continuous quality improvement (CQI) related operations. In-depth knowledge of processes and requirements associated with risk, performance, and compliance management. Knowledgeable in identifying opportunities for improvement and recommending suitable solutions for enhanced performance. A well-demonstrated ability to lead change initiatives for improved workforce management, employee satisfaction and organizational productivity. Instrumental in achieving performance excellence through exceptional customer service delivery, change management, innovation, and implementation of best practices. Highly capable of assessing clients’ needs. Influential in developing the business unit’s strategies, all while ensuring the strategies align with the corporate strategic direction and vision. Excellent communicator with a proven talent for rapport-building across multi-disciplinary functions, service levels, stakeholders, and senior leadership.

• Played a vital role in acquiring National Gold Accreditation for York Region Public Health through Excellence Canada.
• Achieved a 36% reduction in technology expenditures within one fiscal year without decreasing service level/standards.
• Successfully created and implemented a Job Succession Planning Framework that has positioned the Health Protection Division for long-term success, ensuring a sustainable talent pool, and fostering a culture of growth and advancement within the organization. The two most recent middle management hires successfully completed the job succession planning framework.
• Created and implemented a framework for Public Health Inspectors to utilize while conducting inspections/investigations to assist them with workday/time management, resulting in a 50% increase in inspection consistency and a 19% increase in workforce productivity.
• The successful creation and implementation of a Job Design project that has not only clarified roles but has also empowered employees, enhanced organizational efficiency, and contributed to a positive and adaptive workplace culture. The project’s outcome was grounded in sound reasoning, data, and alignment with the division’s commitment to continuous improvement and excellence.
• Increased public awareness of York Region’s food safety disclosure program by 27%
• Achieved a 29% increase in first call resolution rate within 6 months through the creation and implementation of a Health protection call center process improvement project underpinned by employee engagement and lean methodologies.
• Created and implemented a change management framework and best practice document, which has been adopted by the Public Health Branch and recently introduced at a regional level.

• Commissioner’s Award Nominee, Implementation of the CHIPs system for the Regional Municipality of York, York Region, Ontario
• Canadian Association of Management Consultants (CMC-Canada)
• International Project Management Association / Project Management Association of Canada
• Canadian Institute for Conflict Resolution

• Mental Health First Aid Certified
• Certification in Conflict Resolution
• Project Management (Agile, Waterfall, Strategic & Scrum)
• Solution Focused Training
• Executive Performance Coaching