Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Ronnie Fajardo

Ottawa,ON

Summary

Dynamic and results-driven professional with extensive experience in operations management as a Restaurant Manager. Proven track record in enhancing customer service and team performance through effective staff training and strategic decision-making. Skilled in inventory control and optimizing labor costs, consistently achieving operational excellence and driving sales growth.

Overview

16
16
years of professional experience

Work History

Assistant Manager

New York Fries
01.2024 - Current

Supervise, train and coordinate work duties of service crew in various areas of responsibility; Monitor staff performance to ensure that company standards and operational procedures are adhered too; Monitor food quality and customer service and that health safety regulations are followed; Handle opening and closing, prepare and submit report; Ensure the cleanliness throughout the restaurant; Ordering, monitoring of food supplies; Handle staff schedule and involvement in the development of policies and procedures.

Lab Manager

The Burger's Origin
10.2022 - 01.2024
  • Managed laboratory operations, ensuring compliance with safety protocols and quality standards.
  • Coordinated scheduling and workflow for laboratory staff to optimize productivity and efficiency.
  • Implemented inventory management systems for tracking supplies and equipment utilization.
  • Trained new personnel on laboratory procedures and best practices to enhance team performance.

Restaurant Manager

Scramble Restaurant
11.2021 - 10.2022
  • Oversaw daily restaurant operations, ensuring seamless service and guest satisfaction.
  • Implemented effective staff scheduling to optimize labor costs and coverage.
  • Enhanced training programs for team members, boosting performance and efficiency.
  • Developed innovative menu strategies to increase customer engagement and sales.

Restaurant Manager

Marrybrown
07.2018 - 07.2021
  • Managed inventory control processes, reducing waste and maintaining stock levels.
  • Led efforts to maintain compliance with health and safety regulations.
  • Analyzed financial reports to identify opportunities for cost savings and revenue growth.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Store Manager

Dr. Cafe Coffee Shop
03.2017 - 01.2018
  • Led daily operations and staff management to ensure exceptional customer service experiences.
  • Developed training programs for new employees, enhancing team performance and service quality.
  • Implemented inventory control systems, reducing waste and improving stock accuracy.
  • Analyzed sales data to identify trends, driving strategic decisions for product promotions.

Restaurant Manager

Texas Chicken
01.2015 - 03.2016
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.

Assistant Manager

Herfy
08.2012 - 09.2014
  • Assisted in daily operations, ensuring smooth workflow and team collaboration.
  • Handled routine inquiries, providing timely responses to enhance customer satisfaction.
  • Contributed to inventory management by tracking supplies and reporting discrepancies.
  • Maintained organized documentation for efficient access to information and resources.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Shift Manager

Jollibee
07.2009 - 07.2012
  • Supervised daily operations, ensuring adherence to safety protocols and company standards.
  • Trained and mentored team members on operational procedures and best practices.
  • Implemented process improvements, enhancing efficiency in workflow management.
  • Coordinated staff schedules, optimizing resource allocation for peak performance.

Education

BBA - Management

Polytechnic University of The Philippines
Sta. Mesa, Manila
05-2005

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Sales strategies
  • Sales growth
  • Employee scheduling
  • Operations management
  • Workload management

Languages

English
Professional Working

Timeline

Assistant Manager

New York Fries
01.2024 - Current

Lab Manager

The Burger's Origin
10.2022 - 01.2024

Restaurant Manager

Scramble Restaurant
11.2021 - 10.2022

Restaurant Manager

Marrybrown
07.2018 - 07.2021

Store Manager

Dr. Cafe Coffee Shop
03.2017 - 01.2018

Restaurant Manager

Texas Chicken
01.2015 - 03.2016

Assistant Manager

Herfy
08.2012 - 09.2014

Shift Manager

Jollibee
07.2009 - 07.2012

BBA - Management

Polytechnic University of The Philippines
Ronnie Fajardo