Results-oriented operations management professional with over 15 years of progressive experience in logistics, supply chain management, and operations across diverse markets. Skilled in driving profits, controlling costs, and implementing continuous process improvements to optimize performance and deliver high-impact results in fast-paced settings.
Overview
16
16
years of professional experience
Work History
DC ASSISTANT MANAGER
Sleep Country Canada Dormez‑vous
07.2021 - Current
Oversee daily warehouse and distribution center operations, including receiving, storage, inventory control, D2C, E-com, and outbound shipping.
Managed and developed in house banner brands like Casper, Endy, Silk & Snow.
Optimize warehouse layout and processes to maximize efficiency, reduce costs, and improve productivity.
Compliance with safety standards and regulatory requirements (e.g., OSHA, DOT, WHMIS, etc.).
Coordinate transportation and logistics operations, including carrier management, routing, and freight cost optimization.
Develop and manage budgets, control operational costs, and drive cost-saving initiatives.
Coach and develop Associates to meet organizational objectives and personal goals.
Collaborate with other departments (procurement, sales, customer service, etc.) to align distribution strategies with business objectives. Ensure that all health and safety standards and regulations are adhered to.
Negotiate, establish and maintain effective relationships with carriers and 3PL providers to ensure that they are operating in accordance with their service level agreements.
OPERATION & LOGISTICS SUPERVISOR
The Brick Distribution Centre
06.2014 - 07.2021
Led high-volume logistics, fleet, and distribution operations at The Brick across retail and e-commerce channels. Planned and executed daily manpower needs while minimizing overtime and maximizing productivity.
Tracked KPIs including Hourly Productivity, On-Time Delivery, Cycle Counts, Shrinkage, Write-offs, NPS, and Health & Safety.
Created master delivery schedules, daily reports, and statistical dashboards for operational planning and leadership reviews.
Audit all drivers’ trip records for legal and process legitimacy. Oversee quality control for in-house and en-route products.
Conduct near miss, injury and collision investigation, completing corrective actions promptly and communicating resolution broadly.
Coordinated with stakeholders to create product roadmaps across multiple brands and companies within the Sleep Country Holdings organization.
OPERATIONS MANAGER
Sark Industries Ltd
04.2009 - 06.2014
Led end-to-end operations for high-volume production and distribution of plastic components, ensuring seamless delivery to global clients such as Samsung, GE, and SC Johnson.
Collaborated cross-functionally with procurement, sales, customer service, and production teams to align operational strategies with business objectives and client requirements.
Oversaw day-to-day plant operations, including production planning, workforce scheduling, quality control, and on-time order fulfillment.
Managed inventory control processes, including raw material procurement, stock optimization, and cycle counts, ensuring uninterrupted production flow.
Developed and maintained SOPs (Standard Operating Procedures) to streamline workflows and ensure compliance with ISO and customer-specific quality standards.
Education
MBA -
Panjab University
India
06-2006
Bachelors Degree -
Guru Nanak Dev University
05-2000
Diploma In Computer Application - undefined
TVU
01.2010
Diploma in E-Commerce -
Google/Coursera
01-2024
Skills
Proficient in computer applications
Detail-oriented analysis
Strategic planning abilities
Analytical problem solving
Responsive to new challenges
Proven leadership abilities
Strong interpersonal communication
Prioritization and scheduling
Effective team contributor
Team leadership
Accomplishments
Leadership: Served as key contributing member to Leadership team.
Business Development: Successfully grew business by action.
Project Management: Initiated projects which resulted in positive outcome.
Presidents Award Winner – Sleep Country Canada 2023, and in 2024 for excellence in operations.