Ronneth Lyn Tabasa
Shift Manager And Human Resources Intern
Saint John,NB
Summary
Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Shift Manager
Burger King
Saint John, NB
02.2023 - Current
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
Human Resources Intern
Coast Tire & Auto Service
Saint John, NB
04.2023 - 06.2023
- Created and updated tracking spreadsheets using MS Excel for WCB Analysis, Invoice Analysis, Immigrant Employee Analysis.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Reviewed job postings and job descriptions for boards.
- Supported efforts to optimize employee engagement, diversity and inclusion.
- Reviewed and organized onboarding package for newcomer employees.
- Reviewed, revised, and reformat company policies.
Team Member
Tim Hortons
Saint John, NB
09.2022 - 02.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
Quality Assurance Specialist
Citius Solutions Corporation
Cebu City, Cebu
03.2021 - 08.2022
- Monitored product standards and quality-control programs.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to increase productivity and boost workflows.
- Analyzed quality and performance data to support operational decision-making.
Data Researcher
Citius Solutions Corporation
Cebu City, Cebu
01.2019 - 03.2021
- Assessed accuracy and effectiveness of new and existing data sources and data analysis techniques.
- Compiled and cleaned data for proper handling.
- Create a report survey with competitors' apartment availability listing.
Technical Support Representative
Alorica
Cebu City, Cebu
05.2018 - 11.2018
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative
Teleperformance Cebu IT Park
Cebu City, Cebu
04.2017 - 12.2017
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Do the first layer of investigation based on customers' claims against fraudulent transactions on their credit cards. I will file a claim on that specific transaction so the back office can further investigate it.
Education
Human Resource Management
New Brunswick Community College
Saint John, NB 09.2022 - 06.2023
Bachelor of Science - Business Administration
University of San Jose - Recoletos
Cebu City, Philippines 06.2012 - 03.2016
Skills
Accurate money handling
undefinedTimeline
Human Resources Intern
Coast Tire & Auto Service
04.2023 - 06.2023
Shift Manager
Burger King
02.2023 - Current
Team Member
Tim Hortons
09.2022 - 02.2023
Human Resource Management
New Brunswick Community College
09.2022 - 06.2023
Quality Assurance Specialist
Citius Solutions Corporation
03.2021 - 08.2022
Data Researcher
Citius Solutions Corporation
01.2019 - 03.2021
Technical Support Representative
Alorica
05.2018 - 11.2018
Customer Service Representative
Teleperformance Cebu IT Park
04.2017 - 12.2017
Bachelor of Science - Business Administration
University of San Jose - Recoletos
06.2012 - 03.2016
Similar Profiles
Md Bipul AliMd Bipul Ali
Assistant Manager at King Food AB (Burger King)Assistant Manager at King Food AB (Burger King)
Bryce GladueBryce Gladue
Assistant Manager at Burger King Londonderry (King MG Kitch inc)Assistant Manager at Burger King Londonderry (King MG Kitch inc)
Channay MoreheadChannay Morehead
Shift Manager at Burger KingShift Manager at Burger King