Ronneth Lyn Tabasa
Shift Manager And Human Resources Intern
Saint John,NB
Summary
Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Shift Manager
Burger King
Saint John, NB
02.2023 - Current
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
Human Resources Intern
Coast Tire & Auto Service
Saint John, NB
04.2023 - 06.2023
- Created and updated tracking spreadsheets using MS Excel for WCB Analysis, Invoice Analysis, Immigrant Employee Analysis.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Reviewed job postings and job descriptions for boards.
- Supported efforts to optimize employee engagement, diversity and inclusion.
- Reviewed and organized onboarding package for newcomer employees.
- Reviewed, revised, and reformat company policies.
Team Member
Tim Hortons
Saint John, NB
09.2022 - 02.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
Quality Assurance Specialist
Citius Solutions Corporation
Cebu City, Cebu
03.2021 - 08.2022
- Monitored product standards and quality-control programs.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to increase productivity and boost workflows.
- Analyzed quality and performance data to support operational decision-making.
Data Researcher
Citius Solutions Corporation
Cebu City, Cebu
01.2019 - 03.2021
- Assessed accuracy and effectiveness of new and existing data sources and data analysis techniques.
- Compiled and cleaned data for proper handling.
- Create a report survey with competitors' apartment availability listing.
Technical Support Representative
Alorica
Cebu City, Cebu
05.2018 - 11.2018
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative
Teleperformance Cebu IT Park
Cebu City, Cebu
04.2017 - 12.2017
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Do the first layer of investigation based on customers' claims against fraudulent transactions on their credit cards. I will file a claim on that specific transaction so the back office can further investigate it.
Education
Human Resource Management
New Brunswick Community College
Saint John, NB 09.2022 - 06.2023
Bachelor of Science - Business Administration
University of San Jose - Recoletos
Cebu City, Philippines 06.2012 - 03.2016
Skills
Accurate money handling
Inventory controls
Team Building
HRIS knowledge
Onboarding understanding
Pre-Employment Screening
File and records management
Wages and salary
Benefits and compensation
Flexible and Adaptable
Applicant screening
Google Workspace
Timeline
Human Resources Intern
Coast Tire & Auto Service
04.2023 - 06.2023
Shift Manager
Burger King
02.2023 - Current
Team Member
Tim Hortons
09.2022 - 02.2023
Human Resource Management
New Brunswick Community College
09.2022 - 06.2023
Quality Assurance Specialist
Citius Solutions Corporation
03.2021 - 08.2022
Data Researcher
Citius Solutions Corporation
01.2019 - 03.2021
Technical Support Representative
Alorica
05.2018 - 11.2018
Customer Service Representative
Teleperformance Cebu IT Park
04.2017 - 12.2017
Bachelor of Science - Business Administration
University of San Jose - Recoletos
06.2012 - 03.2016