Ronnell Valentine
San Diego
Summary
Seasoned professional with a decade of dedicated service in the United States Navy, now pursuing a fulfilling IT support role. Leveraging a strong military background and a keen interest in technology, particularly in fine-tuning IT infrastructure. Confident in ability to enhance efficiency, maintain consistency, provide top-notch customer service, and optimize computer systems for seamless daily operations. Skilled Information Security Specialist adept at aligning security architecture plans with business objectives and industry standards. Proficient in crafting and evaluating security frameworks for cloud-based applications, with a solid understanding of robust network defense strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SOC Analyst
Information Systems Solutions
09.2023 - Current
- Assist users and system administrators in prioritizing and mitigating ACAS-flagged vulnerabilities based on CVSS scores and impact to mission.
- Reviewed and validated ACAS scans for accuracy, eliminating false positives and ensuring reliable vulnerability data for Compliance.
- DoD cybersecurity policies and STIG guidelines for system hardening and compliance across both classified/unclassified environments .
- Assist users and System Administrators with complying with NIST SP 800-171.
- Serve as the single point of contact for the SOC team and assist in incident response.
End User Support Technician
The Select Group
05.2023 - 09.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
IT Claims Assistant
Southern California Physicians Managed Care Services
12.2022 - 05.2023
- Microsoft Jr. System Administration; handling equipment installation, infrastructure management, software installation/updates, new hire desktop setup, and new hire work from home setup to include Access Points, Software keys, assigning VMs, and VPNs.
- Independently troubleshoot advanced system issues and apply standard troubleshooting techniques to identify solutions.
- Processed new accounts, claims, and provider access requests via EZ-CAP.
- Managed on-site equipment room.
- Managed on-site server room.
- Complete IT Infrastructure related NTIVA ticketing system requests.
- Created in-house mail distribution process.
Education
Associate of Applied Science - Applied Bachelor’s Degree In Computer Information
California Institute of Arts And Technology
San Diego, CA07-2025
Computer Information Systems -
California Institute of Arts and Technology
San Diego, CA06.2025
AA - Psychology
San Diego Miramar
San Diego, CA12.2022
AA - Human Development
San Diego Miramar
San Diego, CA12.2022
IT Support Specialist - undefined
N Power Skill bridge
Los Angeles, CA06.2022
Skills
- CCNA, CISSP
- Azure AD/Group Policy
- Azure Cloud Fundamentals
- ACAS Scanning and configuration
- Strong working knowledge of STIG
- Hardware Troubleshooting
- Basic Python Scripting
- Linux Administration
- Microsoft Administration
- Configure and troubleshoot routers, switches, and VLANs
- Working Knowledge of NIST CSF, NIST SP 800-53 and DoDI 851001
Certification
- CompTIA A+ Certification, COMP001022077921, 05/23 - 05/26
- CompTIA IT Fundamentals (ITF+) Certification, COMP001022077921, 06/22 - 06/25
- Google IT Support, 06/22
- Microsoft Office 365, I383-6084, 08/22 - 08/25
- CompTIA Security+ Certification, COMP001022077921, 07/23 - 07/26
Timeline
SOC Analyst
Information Systems Solutions
09.2023 - Current
End User Support Technician
The Select Group
05.2023 - 09.2023
IT Claims Assistant
Southern California Physicians Managed Care Services
12.2022 - 05.2023
AA - Psychology
San Diego Miramar
AA - Human Development
San Diego Miramar
IT Support Specialist - undefined
N Power Skill bridge
Associate of Applied Science - Applied Bachelor’s Degree In Computer Information
California Institute of Arts And Technology
Computer Information Systems -
California Institute of Arts and Technology
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