Ronna Angeleen Morines
Edmonton,AB
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Genius
Apple
Edmonton, AB
05.2022 - Current
- Provided technical support by identifying, investigating, and resolving customers concerns with Mac software and hardware.
- Communicated regularly with customers regarding data exchange and technology integration.
- Assisted with training new staff on implementation of strategies and physical hardware repairs.
- Learned and adapted quickly to new technology and software applications.
Genius Admin
Apple
Edmonton , Alberta
12.2018 - 05.2022
- Communicated regularly with customer regarding repair both in person and via telephone.
- Reviewed technical documents to ensure procedures and strategies are correct.
- Collaborated with leadership and coworkers to create solutions to enhance customer experience
- Coordinated team of approximately 15 geniuses with the goal of improving turn around time for hardware repairs.
Technical Specialist
Apple
Edmonton , Alberta
01.2017 - 12.2018
- Provided technical support by identifying, investigating, and resolving customers concerns with IOS software and phone hardware.
- Maintained composure and patience in difficult customer situations
- Applied technological knowledge to create solution based on customer concerns
Specialist
Apple
Edmonton , Alberta
11.2015 - 01.2016
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Associate/Key Holder
Melanie Lyne
Edmonton, AB
01.2014 - 08.2014
- Led monthly merchandise placement changes complying with company standards
- Maintained excellent on going relationships by providing consistent service to ensure customer satisfaction
- Recommended products and responded to all inquiries in a professional and prompt manner
- Educated associates on market trends and stayed up-to-date on forecasts.
Education
Bachelor of Commerce - Major in Accounting
Athabasca University
Athabasca, ABSkills
Advance skill in using Microsoft Officeundefined
Additional Information
Filipino International Baptist Church Children's Ministry Teacher
Communicated with parents regularly to determine each child's individual needs
Volunteer Experience
Children's Ministry Interim Leader
Filipino International Baptist Church Children's
- Communicated with parents regularly to determine each child's individual needs
- Organized events such as Vacation Bible School to reach out to the local community
- Prepared a ministry budget based on the needs of the ministry
- Planned and presented Sunday school lessons
Timeline
Genius
Apple
05.2022 - Current
Genius Admin
Apple
12.2018 - 05.2022
Technical Specialist
Apple
01.2017 - 12.2018
Specialist
Apple
11.2015 - 01.2016
Sales Associate/Key Holder
Melanie Lyne
01.2014 - 08.2014
Bachelor of Commerce - Major in Accounting
Athabasca University
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