Open To Work
Ronna Rylance
Calgary,Canada
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Operations AdministrationEducation CoordinatorProgram CoordinatorWork Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerLocation Preference
On-SiteRemoteHybridLocation: Calgary, Canada, CA
Open to relocation: No
Salary Range
$60000/yr - $80000/yrImportant To Me
Company CultureHealthcare benefitsPaid time offCareer advancementSummary
Results-driven administrative professional with aptitude for optimizing departmental functions and fostering a collaborative work environment. Leveraged extensive experience to implement effective strategies that boost team performance and operational efficiency. Highly skilled in operations, customer service, training and mentoring, and team building. Known for adaptability and commitment to achieving organizational goals.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Education Department Director, Online Division
CDI College
Calgary, AB
11.2021 - 12.2025
- Led the daily operations of the Education department.
- Established team priorities, maintained schedules and monitored performance.
- Implemented strategic planning processes to improve departmental efficiency and student outcomes.
- Achieved and maintained budgeted attrition rate of less than 5% month over month.
- Evaluated department performance metrics to identify areas for improvement and implement necessary changes.
- Controlled resources and assets for department activities to comply with company standards and government regulations, and reduce operational costs.
- Analyzed performance metrics to identify areas for improvement and drive data-informed decision-making.
- Directed curriculum development initiatives to enhance program offerings and align with industry standards.
- Implemented best practices in change management to effectively lead organizational transformations.
Project Officer, Tech Skills Initiative
Bow Valley College
Calgary, AB
02.2019 - 12.2021
- Operationalized approved programming for the Learning Innovation department as outlined in the Government of Alberta (GoA) contract.
- Secured and managed the infrastructure and resources required to facilitate program delivery.
- Managed instructor logistics: including hiring, scheduling, payroll, and departure.
- Coordinated marketing and advertising materials, and social media announcements.
- Facilitated interviewing, onboarding, and GoA service agreement process for program participants.
- Coordinated project timelines and deliverables to ensure on-time completion of initiatives.
- Organized a diverse range of events, including guest speaker series, a mentoring program, skills workshops, and networking events.
- Developed and maintained project documentation and digital learner records for compliance and tracking purposes.
- Achieved contract renewal for an additional two years which brought overall contract revenue from $600K to $2 million.
Operations Administration
Evenflow Consulting
Calgary, AB
09.2017 - 02.2019
- Remote operations administration.
- Processed online payments and orders, and new online customer registrations.
- Resolved customer concerns via phone, email and website chat.
- Streamlined data collection processes by implementing software tools.
- Digitized customer information and uploaded to CRM.
- Mentored junior staff members in best practices for productive and efficient data entry and data evaluation processes.
Campus Director – Calgary North Campus
Reeves College
Calgary, AB
05.2012 - 08.2017
- Directed daily academic administration, faculty support, and admissions efforts.
- Optimized the campus environment so that students had an excellent learning experience.
- Managed staffing of sales, administration and faculty: recruitment, orientation, training, departure.
- Ensured campus compliance with college, regulatory and government agencies’ requirements.
- Enhanced campus life by organizing and overseeing a diverse range of events, including guest speaker series, cultural celebrations, and networking receptions.
- Annual campus business analysis and budgeting.
- Piloted custom company database and new Learning Management System (LMS).
- Developed and implemented academic programs aligned with institutional goals and industry standards.
- Evaluated program effectiveness through data analysis, driving continuous improvement efforts.
- Fostered collaborative relationships with external agencies and local businesses to create opportunities for students.
Education Coordinator – Calgary North Campus
CDI College of Business, Health Care & Technology
Calgary, AB
04.2007 - 05.2012
- Supported the campus business and accounting programs
- Developed strategies to deliver curriculum to best support student success, created and maintained instructional manuals and lesson plans.
- Assisted in the development of individualized education plans for diverse learners, ensuring personalized support for each student's needs.
- Analyzed feedback from students and faculty to continuously improve course content and delivery methods.
- Supervised administrator and faculty daily workflows, scheduled faculty and students for nine campus programs.
- Facilitated training workshops for instructors to improve teaching methodologies and classroom management skills.
- Coordinated curriculum updates in collaboration with faculty and leadership to align with industry standards and regulations.
- Maximized resource utilization by implementing inventory control measures for textbooks, technology equipment, and other teaching materials.
Education
Certificate - Professional Management (Online)
06-2026
Certificate - Adult Educator
Diploma, Honors - Business Administration Management
Skills
- Customer relationship management
- Verbal and written communication
- Critical thinking and problem-solving
- Scheduling
- Budget creation and administration
- Staff development and team building
- Change management
- Google Workspace
- Intermediate level of proficiency in Microsoft Office 365: Word, Outlook, Excel, PowerPoint, Sharepoint
Certification
- Payroll Compliance Practitioner (PCP), National Payroll Institute - 2008
Timeline
Education Department Director, Online Division - CDI College
11.2021 - 12.2025
Project Officer, Tech Skills Initiative - Bow Valley College
02.2019 - 12.2021
Operations Administration - Evenflow Consulting
09.2017 - 02.2019
Campus Director – Calgary North Campus - Reeves College
05.2012 - 08.2017
Education Coordinator – Calgary North Campus - CDI College of Business, Health Care & Technology
04.2007 - 05.2012
Mount Royal University - Certificate, Adult Educator
CDI College of Business, Health Care & Technology - Diploma, Honors, Business Administration Management
Athabasca University - Certificate, Professional Management (Online)