Ronja Lindau
Calgary,AB
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fraserway RV
Calgary, AB
08.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed timely and effective replacement of damaged or missing products.
Inside Sales Representative
Huissel GmbH
Nufringen
10.2018 - 03.2023
- Management and coordination of distribution schedules and drivers
- Checks and balances for distribution and sales personal
- Data entry support for Sales department: from customer order to installation
- Data collection and consolidation for quarterly sales reporting
- Administrative Assistant to several department managers and management board
Call Center Customer Service Representative
Huissel GmbH
Nufringen
09.2017 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed various clerical duties by filing documents and creating customer databases.
- Generated customer service reports to track customer satisfaction.
Education
Instructor Certificate -
German Chamber of Commerce And Industry
Nagold03.2022
Bachelor of Economic Business -
German Chamber of Commerce And Industry
Nagold01.2022
Apprenticeship - Management Assistant For Wholesale & Foreign Trade
German Chamber of Commerce And Industry
Böblingen09.2017
High School Diploma -
Commercial High School
Nagold06.2015
Skills
- Driver license
- Microsoft Office
- Business Development Understanding
- Managing Multiple Tasks
- Problem-Solving Ability
- Staff Training
- Coordination
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Fraserway RV
08.2023 - 10.2023
Inside Sales Representative
Huissel GmbH
10.2018 - 03.2023
Call Center Customer Service Representative
Huissel GmbH
09.2017 - 10.2018
Instructor Certificate -
German Chamber of Commerce And Industry
Bachelor of Economic Business -
German Chamber of Commerce And Industry
Apprenticeship - Management Assistant For Wholesale & Foreign Trade
German Chamber of Commerce And Industry
High School Diploma -
Commercial High School