Ronja Lindau
Calgary,AB
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fraserway RV
08.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed timely and effective replacement of damaged or missing products.
Inside Sales Representative
Huissel GmbH
10.2018 - 03.2023
- Management and coordination of distribution schedules and drivers
- Checks and balances for distribution and sales personal
- Data entry support for Sales department: from customer order to installation
- Data collection and consolidation for quarterly sales reporting
- Administrative Assistant to several department managers and management board
Call Center Customer Service Representative
Huissel GmbH
09.2017 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed various clerical duties by filing documents and creating customer databases.
- Generated customer service reports to track customer satisfaction.
Education
Instructor Certificate -
German Chamber of Commerce And Industry
Nagold03.2022
Bachelor of Economic Business -
German Chamber of Commerce And Industry
Nagold01.2022
Apprenticeship - Management Assistant For Wholesale & Foreign Trade
German Chamber of Commerce And Industry
Böblingen09.2017
High School Diploma -
Commercial High School
Nagold06.2015
Skills
- Driver license
- Microsoft Office
- Business Development Understanding
- Managing Multiple Tasks
- Problem-Solving Ability
- Staff Training
- Coordination
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Fraserway RV
08.2023 - 10.2023
Inside Sales Representative
Huissel GmbH
10.2018 - 03.2023
Call Center Customer Service Representative
Huissel GmbH
09.2017 - 10.2018
Instructor Certificate -
German Chamber of Commerce And Industry
Bachelor of Economic Business -
German Chamber of Commerce And Industry
Apprenticeship - Management Assistant For Wholesale & Foreign Trade
German Chamber of Commerce And Industry
High School Diploma -
Commercial High School
Similar Profiles
Rita EvelyRita Evely
Parts Advisor at FRASERWAY RV. LTDParts Advisor at FRASERWAY RV. LTD
Nadean CuddefordNadean Cuddeford
National Service Manager at Fraserway RVNational Service Manager at Fraserway RV
Gurjot KaurGurjot Kaur
Sales Consultant at Fraserway RVSales Consultant at Fraserway RV
DARIA HROMOVADARIA HROMOVA
RV Detailer at Fraserway RV - DeltaRV Detailer at Fraserway RV - Delta
Mel CMel C
Clinical/Operations Supervisor at Pre-Analytics (Accession), Peter Lougheed CentreClinical/Operations Supervisor at Pre-Analytics (Accession), Peter Lougheed Centre