Ronita Kumar
Edmonton
Summary
- Hardworking and dependable job seeker with strong organizational skills. Detail-oriented team player who is successful at managing multiple priorities simultaneously with a high degree of accuracy and positive attitude.
- Ready to help the team achieve company targets and a willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Dispatcher
AFL Global
12.2013 - 09.2023
- Managed high stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing and tracking of TELUS technicians.
- Generated multiple daily reports.
- Dealt with flow of paperwork and directed information to appropriate departments.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Organized dispatch training programs for new hires and refresher training programs for existing personnel.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Recruited, interviewed and selected employees for dispatcher positions.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Inside Sales Representative
Canterbury Coffee
06.2011 - 12.2013
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and meet targets.
- Set up new accounts, established customer credit and set up payment methods.
Call Center Representative
Telus Connect
03.2008 - 06.2010
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Approved and terminated customer contracts upon request.
- Made changes to accounts and updated account information as well as upselling a variety of cell phone plans.
Education
Pacific Coast Community College
Vancouver, BC06.2006
License Certificate - Esthetics
Vancouver Community College
Vancouver, BC04.2004
Diploma -
Burnaby South Secondary
Burnaby, BC2000
Skills
- Critical Thinking
- Data Entry
- Microsoft Office
- Call center experience
- Professional Telephone Demeanor
- Appointment Scheduling
- Multi-line phone management
- Report Generation
Timeline
Dispatcher
AFL Global
12.2013 - 09.2023
Inside Sales Representative
Canterbury Coffee
06.2011 - 12.2013
Call Center Representative
Telus Connect
03.2008 - 06.2010
Pacific Coast Community College
License Certificate - Esthetics
Vancouver Community College
Diploma -
Burnaby South Secondary
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