Summary
Overview
Work History
Education
Skills
Custom
Custom
Timeline
Generic

Ronit Sharma

Banff,AB

Summary

Seeking a position as an Assistant General Manager at Charltons Banff where I can enact my front office, housekeeping, revenue, sales, people management, guest satisfaction, and hospitality experience. I am a well-organized manager possessing strong leadership and planning abilities developed over nine years of career. Motivated to improve operations and manage teams and departments to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and organizational requirements. Experienced in the operations of large hotels including budgeting, setting goals, planning, executing large projects, team management, and training in a fast-paced environment.

Overview

11
11
years of professional experience

Work History

REGIONAL GENERAL MANAGER

Basecamp Resorts
Revelstoke, BC
12.2023 - Current
  • Working with the People and Culture department to recruit skilled staff for guest services, housekeeping, maintenance departments
  • Developing and implementing training programs to enhance employee skills
  • Working closely with Revenue team and VP of operations to ensure revenue optimization
  • Managing inventory levels of supplies, amenities, and equipment to have seamless operations
  • Overseeing maintenance and housekeeping operations ensuring smooth functioning of departments
  • Budgeting, forecasting, and providing financial outlook including labor.

GUEST SERVICE/ASSISTANT FRONT OFFICE/NIGHT MANAGER

Fairmont Palliser
Calgary, AB
09.2021 - 10.2023
  • Managing, training, scheduling, and developing Guest Services Team
  • Studying the daily sales and revenue reports and discussing them with the management
  • Attending the weekly sales, events, and revenue meetings
  • Participating in forecasting, budgeting, accounting, and revenue planning
  • Working closely with internal teams including sales, catering, and operations to ensure effective communication and coordination of conference details and groups
  • Managing a team of many employees working in housekeeping, maintenance, and night cleaning as well
  • Handling the PMS transition from Opera-to-Opera Cloud
  • Engaging in Health and Safety, Voice of Guest, and All Loyalty Program maintaining Trust You scores and Trip Advisor ratings
  • Participating in scheduling, ordering, and financial reporting
  • Training and development of Colleagues to ensure service standards and goals are met and exceeded
  • Coordinating with key departments like Housekeeping, Food and Beverage, Royal Service, Reservations and Sales, and Conference Services to ensure a smooth sense of arrival and departure
  • Participating in interviewing, recruiting, and selection of new team members
  • Liaising with VIP parties, special attention to guests, ensuring that accommodation is in order, inspecting where necessary, greeting, escort, and contact, when possible
  • Maximizing revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support
  • Managing and working with front-line unionized employees who are part of UNIFOR
  • Coached and counseled employees to enhance performance and eliminate process lags
  • Meeting upsells and loyalty enrollment budget targets and quality standards by proactively leading team members and monitoring operations.

NIGHT AUDITOR & SECURITY SUPERVISOR

Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
10.2020 - 09.2021
  • Making sure that Night Auditing is completed error-free by cross-checking the Innkeepers, Daily Sales Journal, Now You Know, and Room Drops for the Day
  • Looking after the guest reservations, their Market Segments, Rate Codes, and Packages to streamline the check-in process
  • Looking after the scheduling of the Night Audit and security team and their payroll
  • Handling emergency and fire alarm situations, guest complaints, and resolving guest issues during the night
  • Looking after the maintenance of the hotel boiler rooms and other areas during nights and scheduling repairs
  • Looking after the inventory of the First Aid and making sure that all the hotel First Aid kits and Eye Wash stations are filled with necessary items
  • Training new team members for Night Audit and Security, coaching, and doing one-on-one with them
  • Working at Front Desk, Bell Desk, and Switchboard to get knowledge of all areas and manage them.

HOUSEKEEPING SUPERVISOR/LEAD NIGHT AUDITOR

Delta London Armories by Marriott
London, ON
04.2019 - 10.2020
  • Handled night audit paperwork, verification of daily room occupancy, and hotel revenue reviews
  • Worked as Night Auditor in both front and back audits
  • Completed four months of internship with Delta London Armouries in Front Office and Housekeeping
  • Worked efficiently with Marriott software GXP & MGS
  • Assigned daily housekeeping tasks, managing the inventory and order supplies
  • Created staff schedules, provided orientation and training
  • Examined and determined the need for repair and recommended service improvements to management.

ASSISTANT ROOM OPERATIONS MANAGER

Aloft New Delhi Aerocity
New Delhi
03.2018 - 12.2018
  • Looked after Room Operations in a pre-opening team in aerocity
  • Handled and managed Duty Manager Shifts, Cashiering, and Night Auditing and setting up the department
  • Learned in detail about Opera configuration, configuring room categories, floor, and room plans
  • Trained the team members with the new policies and processes
  • Anticipated guest needs, managed guest complaints, and resolved them
  • Looked after the room inventory of the hotel and communicated with the other hotels around the city during sold-out dates
  • Managed Housekeeping team and task while simulation process.

FRONT OFFICE SUPERVISOR

Oberoi Hotels and Resorts, Trident Agra
Agra
12.2016 - 03.2018
  • Supervised daily shift process ensuring that all ran smoothly and adhered to standard operating procedures
  • Made reports, projects, and presentations for team and monthly manager's meetings
  • Managed and led the team, planning a weekly duty roaster for the team
  • Kept track of hotel reviews on net promoter's score and Trip Advisor
  • Forecasted and managed room revenue, room nights, average room revenue, and overbooking for city events, sold-out dates, and blackout periods.

FRONT OFFICE ASSISTANT

Oberoi Hotels & Resorts at Trident Agra
Agra
07.2014 - 11.2016
  • Managed guest queries, phone calls for hotel information, and guest concerns
  • Took care of check-in and check-outs as well as reservations
  • Worked as a Cashier and Night Auditor
  • Worked as a training coordinator of the Front Office Department.

INTERNSHIP STUDENT

JW Marriott
Chandigarh
12.2012 - 04.2013
  • Trained in all major departments, especially Operations and Food and Beverage in fulfillment of internship requirements by hotel professionals
  • Worked with teams to support goals and build experience
  • Shadowed staff and learned advanced work.

Education

Post Graduate Diploma - Hospitality & Tourism Operation Management

Fanshawe College
08.2020

Bachelor of Science - Hospitality And Hotel Administration

National Council for Hotel Management Catering Technology
05.2014

Trained as a Management Trainee within Oberoi Hotels & Resorts -

Oberoi Centre of Learning and Development

Skills

Interpersonal, communication & writing Skills

Performance evaluations, coaching, training

Trained Personnel in Opera PMS, Opera Cloud PMS, Salesforce, Micros, Cloud PMS, IDEAS RMS, MGS, GXP, SAP, Microsoft Office, and Squirrel POS

Development and application monitoring

Budgeting, accounting, financial, and operational management

Customer service, teamwork

Enthusiastic, eager to meet challenges, and quickly assimilate new concepts

Self–motivated, well-organized, dynamic individual with an excellent work record and leadership quality

Energetic personality, positive attitude, highly adaptable, resilient, and open to new ideas

Project management, organizing, sales strategy, market update, sales performance

Custom

  • Introduction to Generative AI by Google.
  • Completed Emerging Leadership Program with Accor.
  • Certification of First Aid & CPR in June 2021.
  • Completed Train the Trainer Program in April 2021.
  • Completed Fundamentals of Marketing by Google course, LinkedIn training like Strategic Thinking, Financial Basics, Customer Service, Creating a Culture of Collaboration, Managing Conflicts and Making Quick Decisions.
  • WSET Certification - Level 1 & Prud'homme Beer Certification.
  • ProServe Certification
  • Food Safety Training Program certification.
  • Certification for working as a Front Office Executive in the pre-opening team at Aloft New Delhi Aerocity.
  • Completely Supervisor Development Program and Certified Development Trainer Program.
  • Received a Bravery Certificate from the General Manager at Trident Agra for putting an extra effort into saving the life of a guest suffering from Cardiac Arrest.

Custom

JUNO Awards, London, Ontario, March 2019

Timeline

REGIONAL GENERAL MANAGER

Basecamp Resorts
12.2023 - Current

GUEST SERVICE/ASSISTANT FRONT OFFICE/NIGHT MANAGER

Fairmont Palliser
09.2021 - 10.2023

NIGHT AUDITOR & SECURITY SUPERVISOR

Pomeroy Kananaskis Mountain Lodge
10.2020 - 09.2021

HOUSEKEEPING SUPERVISOR/LEAD NIGHT AUDITOR

Delta London Armories by Marriott
04.2019 - 10.2020

ASSISTANT ROOM OPERATIONS MANAGER

Aloft New Delhi Aerocity
03.2018 - 12.2018

FRONT OFFICE SUPERVISOR

Oberoi Hotels and Resorts, Trident Agra
12.2016 - 03.2018

FRONT OFFICE ASSISTANT

Oberoi Hotels & Resorts at Trident Agra
07.2014 - 11.2016

INTERNSHIP STUDENT

JW Marriott
12.2012 - 04.2013

Post Graduate Diploma - Hospitality & Tourism Operation Management

Fanshawe College

Bachelor of Science - Hospitality And Hotel Administration

National Council for Hotel Management Catering Technology

Trained as a Management Trainee within Oberoi Hotels & Resorts -

Oberoi Centre of Learning and Development

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Ronit Sharma