Ronit Joshi
New Westminster,BC
Summary
Accomplished Operations Manager with a proven track record at Samsic, enhancing operational efficiency and customer satisfaction. Expert in inventory management and process improvement, with a knack for problem-solving and fostering employee relations. Achieved significant profit growth by streamlining operations and implementing strategic planning.
Overview
4
4
years of professional experience
Work History
Operations Manager
Samsic
3211 Grant McConachie Way, Richmond BA
04.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
Sales Analyst
Heatex India Corporation
Delhi India
02.2020 - 03.2021
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
- Implemented process improvements to expedite data collection, leading to faster decision making within the organization.
- Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.
Education
PBD - International Supply Chain Management
Douglas College
New Westminster, BC05.2022
BBA - Business Administration
University of Petroleum And Energy Studies
Dehradun, INDIA07.2019
Skills
- Problem-Solving
- Employee relations and conflict resolution
- Planning and Implementation
- Inventory Management
- MS Office Advanced
- Process Improvement
- Operations Management
- Customer Service
- Operations Monitoring
- CRM (Sales force)
- ERP (SAP)
- Power Bi
Languages
English
Full Professional
Arabic
Limited Working
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Operations Manager
Samsic
04.2022 - Current
Sales Analyst
Heatex India Corporation
02.2020 - 03.2021
PBD - International Supply Chain Management
Douglas College
BBA - Business Administration
University of Petroleum And Energy Studies