RONISHA JOSEPH
Mississauga,ON
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Rogers Communications
05.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bank Customer Service Representative
Catholic Syrian Bank
03.2018 - 05.2020
- I assisted customers with navigating bank systems, completing transactions, and opening or closing accounts.
- Educated customers about available services, products, and bank resources.
- I'd like to point out that I addressed customer inquiries, requests, and complaints with courtesy and professionalism.
- She answered bank phone lines and directed customers to the appropriate department to address concerns.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Consulted with customers on individual needs and offered solutions aligned with unique situations and preferences.
Front Desk Receptionist
GS Engineering & Construction
07.2016 - 02.2017
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- She maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
Education
Bachelor of Arts - Project Management - Information Technology
Canadore College of Applied Arts And Technology
North Bay, ONBachelor of Arts - Human Resource Management
Canadore College of Applied Arts And Technology
North Bay, ONSkills
- Document and Records Management
- Customer Service
Client Issue Resolution
Client Relationship
Customer Experience (CX)
Digital Literacy
Empathy
Financial Services
Interpersonal Communication
Standards Compliance, Transaction Services
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Associate
Rogers Communications
05.2023 - 08.2023
Bank Customer Service Representative
Catholic Syrian Bank
03.2018 - 05.2020
Front Desk Receptionist
GS Engineering & Construction
07.2016 - 02.2017
Bachelor of Arts - Project Management - Information Technology
Canadore College of Applied Arts And Technology
Bachelor of Arts - Human Resource Management
Canadore College of Applied Arts And Technology
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