Qualified Customer Service Representative with over 4 years of demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills. An overall team player focused on reaching or exceeding company objectives. I strive to maintain high standard of customer service by leading by example and adhering to company policies and procedures while simultaneously supporting and encouraging fellow employees and clients.
Hi, I’m
Ronica Thukral
Oakville,ON
Summary
Overview
5
years of professional experience
Work History
CIBC Wood Gundy
Private Wealth Associate
05.2022 - 12.2023
Job overview
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Opened various accounts (GIC, chequing, LOC, credit cards etc) based on client needs and provided tailored advise
- Maintained client requests and follow ups by staying organized with calendar reminders
- Maintain/update client personal and account data on internal systems and hard copy files
- Collaborated with other teams and departments throughout CIBC to provide a wholistic client experience
Investors Edge - CIBC
Customer Service Representative
03.2021 - 05.2022
Job overview
- Responded to customer requests for products, services, and company information.
- Provided general information on different types on investment accounts and their benefits
- Assisted customers in navigating company website and opening accounts online, improving overall user experience.
- Assisted in our pilot program for outbound calls to let existing clients know about other investments opportunities
- Met customer call guidelines for service levels, handle time and productivity.
Royal Bank of Canada, RBC
Credit Card Customer Service Representative
02.2019 - 03.2020
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
- Supported customers with invoices, statements and other basic questions.
- Improved customer loyalty with exceptional service, leading to an increase in account retention rates.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
Education
Online Training Academy Online
Diploma from Event Planning
01-2025
University Overview
Centre High Edmonton, AB
High School Diploma
01-2016
University Overview
Skills
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer engagement
- Complex Problem-solving
- Product knowledge
- Sales expertise
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Private Wealth Associate
CIBC Wood Gundy
05.2022 - 12.2023
Customer Service Representative
Investors Edge - CIBC
03.2021 - 05.2022
Credit Card Customer Service Representative
Royal Bank of Canada, RBC
02.2019 - 03.2020
Online Training Academy
Diploma from Event Planning
Centre High
High School Diploma
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