Roni Lara
San Pablo
Summary
Proven manager with expertise in customer service, safety management, and inventory control. Enhanced operational efficiency and customer satisfaction through analytical decision-making and effective team leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Green Desert Oil LLC / Am-Pm
Fairfield, CA
05.2023 - 02.2026
- Managed daily operations to ensure seamless fuel dispensing and maintain high levels of customer satisfaction.
- Delivered comprehensive training on safety protocols and operational procedures to promote a culture of safety and operational excellence.
- Monitored inventory levels and coordinated supply orders to support uninterrupted operations and service delivery.
- Analyzed market trends and implemented promotional strategies to elevate sales performance and strengthen customer relationships.
- Investigated and resolved customer issues promptly, contributing to overall satisfaction and loyalty.
- Monitored and assessed equipment and facility conditions to uphold safety compliance and mitigate risks.
- Analyzed fuel inventory data and placed orders promptly to prevent disruptions in supply chain and enhance profitability.
- Enhanced overall store performance through proactive maintenance of gas pumps and equipment.
- Performed detailed assessments and precise repairs on compromised fuel pump components, focusing on hoses and handles.
- Identified root causes and implemented solutions for fuel drive-off cases, ensuring compliance and accountability.
- Implemented efficient scheduling practices to align employee availability with operational demands, ensuring exceptional service levels.
Assistant Manager
Speedway/ 7-11
Napa, CA
02.2020 - 02.2023
- Oversaw daily store activities to ensure optimal performance and maintain high standards of customer satisfaction.
- Guided new staff through comprehensive training on operational procedures and company policies to enhance team performance.
- Established and executed inventory management strategies to sustain stock levels and reduce excess waste.
- Identified key sales trends and designed promotional strategies to optimize revenue growth.
- Performed detailed audits, verifying compliance with established health and safety protocols.
- Managed day-to-day operations to fulfill performance quality and service expectations effectively.
- Implemented and upheld standards for cleanliness and safety in store operations, enhancing overall customer experience.
- Nurtured positive work environment by building strong relationships with team members.
- Executed daily cash reconciliation activities, focusing on accuracy in financial reporting and the minimization of discrepancies.
- Streamlined complaint resolution processes to effectively address customer concerns and elevate satisfaction levels.
- Coordinated efforts in recruiting, interviewing, hiring, and onboarding new employees to support operational needs.
- Developed and executed merchandising strategies and targeted promotions aimed at enhancing sales performance.
Oil Tech Lead
Oil Changers
San Pablo, CA
05.2017 - 01.2021
- Administered oil change procedures using specialized tools while maintaining compliance with established safety guidelines.
- Performed detailed assessments of vehicles to identify maintenance needs and provide service recommendations.
- Instructed new technicians on best practices for operational procedures and equipment handling, ensuring improved efficiency in operations.
- Analyzed and improved workflow processes, achieving faster service delivery without compromising quality.
- Evaluated and optimized waste disposal methods, contributing to improved environmental sustainability efforts in operations.
- Conducted thorough system checks and repairs, emphasizing high-quality control standards and precision in every detail.
Education
High School Diploma -
De Anza High School
Richmond, CASkills
- Efficiency improvement strategies
- Stock control
- Safety management practices
- Customer service expertise
- Supply chain ordering
- Fuel system component replacement
- Prioritization and scheduling
- Effective team leadership
- Analytical decision-making
Certification
Safe Serv
Timeline
Manager
Green Desert Oil LLC / Am-Pm
05.2023 - 02.2026
Assistant Manager
Speedway/ 7-11
02.2020 - 02.2023
Oil Tech Lead
Oil Changers
05.2017 - 01.2021
High School Diploma -
De Anza High School