Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Roni Flanagan

Lloydminster,SK

Summary

Parts Manager at Brandt Tractor Peterbilt with proven expertise in inventory management and team leadership. Achieved significant improvements in department efficiency and customer satisfaction through effective communication and problem-solving skills. Successfully managed budgets while optimizing stock levels and mentoring staff in high-pressure environments. Extensive experience in business operations and sales support, focusing on customer service, inventory control, and cost savings.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Parts Manager

Brandt Tractor Peterbilt
Lloydminster, SK
04.2021 - Current
  • Oversaw daily operations of parts department, enhancing efficiency and organization.
  • Managed inventory levels for parts and supplies to ensure optimal stock availability.
  • Prepared and managed the parts department budget, including forecasting and expense control.
  • Provided leadership by mentoring newly hired employees to supply knowledge of various company programs.
  • Manage staff on parts management and how to provide customer service best practices.
  • Managed employee schedules and daily assignments.
  • Worked with multiple computer programs like Microsoft Office, Blaze, and DSI.
  • Maintained inventory accuracy through regular stock counts and discrepancy reconciliation.
  • Ensured accuracy in order processing and invoicing procedures.

Parts Counter Person

Brandt Tractor formally Cervus Equipment Peterbilt formally Frontier Peterbilt
Lloydminster , SK
03.2003 - 10.2021
  • Assisted customers in selecting appropriate parts for various needs.
  • Handled customer inquiries and resolved issues regarding parts availability.
  • Organized stockroom to facilitate easy access and efficient inventory management.
  • Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
  • Managed all aspects of purchasing including requisitions, purchase orders, invoices and returns.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Used POS systems to receive payment or obtain credit authorization.

Education

Journeyman Parts Technician - Parts Technician

Lakeland Collage
Vermilion, AB
06-2012

Accounting Technician With Business Management - Office Adminstration

Reeves Business And Career Collage
Lloydminster, AB
01-2001

High School Diploma -

Hudson Bay Composite Highschool
Hudson Bay, SK
06-1993

Skills

  • Inventory management and auditing
  • Budget management
  • Problem solving
  • Team leadership
  • Effective communication
  • Invoice processing
  • Paperwork coordination
  • Professionalism
  • Attention to detail

Affiliations

  • Hunting
  • camping
  • Fishing
  • Gardening

Certification

  • OHNS level 1 & 2
  • Journeyman Parts Technician Certification

References

References available upon request.

Timeline

Parts Manager

Brandt Tractor Peterbilt
04.2021 - Current

Parts Counter Person

Brandt Tractor formally Cervus Equipment Peterbilt formally Frontier Peterbilt
03.2003 - 10.2021

Journeyman Parts Technician - Parts Technician

Lakeland Collage

Accounting Technician With Business Management - Office Adminstration

Reeves Business And Career Collage

High School Diploma -

Hudson Bay Composite Highschool
Roni Flanagan