Roni Flanagan
Lloydminster,SK
Summary
Parts Manager at Brandt Tractor Peterbilt with proven expertise in inventory management and team leadership. Achieved significant improvements in department efficiency and customer satisfaction through effective communication and problem-solving skills. Successfully managed budgets while optimizing stock levels and mentoring staff in high-pressure environments. Extensive experience in business operations and sales support, focusing on customer service, inventory control, and cost savings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Parts Manager
Brandt Tractor Peterbilt
Lloydminster, SK
04.2021 - Current
- Oversaw daily operations of parts department, enhancing efficiency and organization.
- Managed inventory levels for parts and supplies to ensure optimal stock availability.
- Prepared and managed the parts department budget, including forecasting and expense control.
- Provided leadership by mentoring newly hired employees to supply knowledge of various company programs.
- Manage staff on parts management and how to provide customer service best practices.
- Managed employee schedules and daily assignments.
- Worked with multiple computer programs like Microsoft Office, Blaze, and DSI.
- Maintained inventory accuracy through regular stock counts and discrepancy reconciliation.
- Ensured accuracy in order processing and invoicing procedures.
Parts Counter Person
Brandt Tractor formally Cervus Equipment Peterbilt formally Frontier Peterbilt
Lloydminster , SK
03.2003 - 10.2021
- Assisted customers in selecting appropriate parts for various needs.
- Handled customer inquiries and resolved issues regarding parts availability.
- Organized stockroom to facilitate easy access and efficient inventory management.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Managed all aspects of purchasing including requisitions, purchase orders, invoices and returns.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Used POS systems to receive payment or obtain credit authorization.
Education
Journeyman Parts Technician - Parts Technician
Lakeland Collage
Vermilion, AB06-2012
Accounting Technician With Business Management - Office Adminstration
Reeves Business And Career Collage
Lloydminster, AB01-2001
High School Diploma -
Hudson Bay Composite Highschool
Hudson Bay, SK06-1993
Skills
- Inventory management and auditing
- Budget management
- Problem solving
- Team leadership
- Effective communication
- Invoice processing
- Paperwork coordination
- Professionalism
- Attention to detail
Affiliations
- Hunting
- camping
- Fishing
- Gardening
Certification
- OHNS level 1 & 2
- Journeyman Parts Technician Certification
References
References available upon request.
Timeline
Parts Manager
Brandt Tractor Peterbilt
04.2021 - Current
Parts Counter Person
Brandt Tractor formally Cervus Equipment Peterbilt formally Frontier Peterbilt
03.2003 - 10.2021
Journeyman Parts Technician - Parts Technician
Lakeland Collage
Accounting Technician With Business Management - Office Adminstration
Reeves Business And Career Collage
High School Diploma -
Hudson Bay Composite Highschool
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