Rong Susan LU
Continental Professional Services
Vancouver,BC
4
Languages
33
years of professional experience
Business Director leading consulting delivery across automotive, telecommunications, and finance clients. Drives strategic planning, key account management for 5+ enterprise accounts per year, and digital transformation for cross-border engagements, delivering 18.6% compound revenue growth rate with results including 90%+ on-time project delivery, 92% customer retention, and revenue CAGR. Builds client solutions and teams that support sustainable growth.
Work History
Business Director
20 Years 9 Months- Integrated corporate and industry resources to deliver over 98% of projects on time, maintain a 92% customer retention rate, and drive an 18.6% compound revenue growth rate.
- Managed consulting engagements for more than 20 companies across automotive, telecommunications, and finance markets, aligning solutions to client objectives and performance goals.
- Drove key account management and business development across established and emerging clients, strengthening expansion opportunities and long-term relationships.
- Designed training solutions that supported enterprise capability building and helped clients translate strategy into sustainable operating improvements.
- Applied strategic analysis to identify core business priorities, guide implementation plans, and support sustainable growth initiatives.
- Coordinated teams across functions to meet challenging business objectives and translate consulting plans into execution.
- Monitored consulting industry trends, including digital consulting and cross-border compliance, to shape timely, relevant client solutions.
Country Manager
2 Years- Served over 12 Hong Kong enterprises by delivering executive training and advisory support to senior leaders.
- Organized 15 offline events, including executive lectures and exam-preparation salons, drawing 80-120 participants each.
- Achieved a 35% event conversion rate by aligning event topics with enterprise training demand.
- Developed an annual recruitment strategy and expanded outreach across six channels, including corporate training partnerships and university referrals.
- Planned executive training courses with industry experts, standardizing programs in leadership development, cross-department collaboration, and business etiquette.
- Optimized teacher assessment criteria by adding student satisfaction and exam pass rates to performance reviews.
- Established a course evaluation mechanism and collected over 80 optimization suggestions through questionnaires, follow-up visits, and enterprise feedback.
Co-Funder & Sales Rep
2 Years 3 Months- Completed a total import volume of 5 million yuan from 1997 to 1998, covering five product categories and over 20 models.
- Set annual sales targets and incentives, driving 4.5 million yuan in annual sales and an 82% repurchase rate.
- Built a dual-channel sales network across regional distributors and direct accounts, expanding to six distributors in four cities.
- Expanded 25 direct customers, including six core clients, through industry exhibitions and targeted customer visits.
- Built a four-person sales team serving automotive manufacturing and electronic equipment customers.
- Coordinated customs, logistics, and declarations to streamline import supply chain management and inventory planning.
- Negotiated annual import agency agreements covering product pricing, delivery cycles, and after-sales support.
Business Center Manager
2 Years- Established a customer service response system with defined service time limits for maintenance, cleaning, security, and related requests, lifting customer satisfaction from 72% to 93%.
- Directed leasing management for a 20,000-square-meter commercial office building in Shanghai's core business district to support business expansion.
- Established a dual assessment mechanism combining leasing performance and service ratings, improving annual rental performance completion rates.
- Expanded the tenant base through targeted promotions, business directories, intermediary partnerships, and referrals from existing customers.
- Led an 8-member team of leasing consultants, customer service specialists, and administrative assistants while overseeing cost controls.
- Coordinated quarterly tenant communication meetings to address service issues and maintain strong tenant relationships.
- Monitored cost control measures across business center operations to support efficient day-to-day management.
Office Administrator
2 Years- Maintained 100% accuracy in the general manager's schedule while coordinating daily appointments and meeting logistics.
- Recorded over 50 meeting sessions with clear minutes that supported follow-up actions and leadership communication.
- Drafted more than 30 key documents, including annual summaries and work reports for management review.
- Managed over 1,500 administrative and business documents through a dual digital and paper filing system.
- Coordinated cross-functional activity across administration, business, and finance to strengthen interdepartmental collaboration.
- Established a weekly meeting and monthly reporting rhythm to improve project tracking and external liaison support.
- Supported the company's annual key projects, including labour skills training cooperation initiatives, through administrative coordination.
Education
Master of Business Administration - Finance Management
Bachelor of Natural Science - Wild Animal Protection and Utilization
Skills
Strategic analysis
Change management
Operating model design
Corporate governance
Board reporting
Business development
Consulting
Key account management
Market expansion strategy
Revenue forecasting
Project management
Team management
Business analysis
Resource allocation
Process improvement
Stakeholder management
Partnership development
Executive communication
Cross-functional alignment
P&L management
Merger integration
Succession planning
Market intelligence
Business turnaround
LANGUAGES
English
C2
Bilingual or Proficient
Shanghainese
C2
Bilingual or Proficient
Mandarin
C2
Bilingual or Proficient
Cantonese
C1
Advanced
Timeline
Business Director
Continental Professional Services
10.2005 - 07.2026Read More
Country Manager
Sara Bettie Academy
09.2003 - 09.2005Read More
Co-Funder & Sales Rep
Shanghai Fanway Trading Co., Ltd
09.1997 - 12.1999Read More
Business Center Manager
Shanghai Hanli Property Management Co., Ltd
09.1995 - 09.1997Read More
Office Administrator
Hujiang Industrial Company Ltd
09.1993 - 09.1995Read More
Northeast Forestry University
Bachelor of Natural Science from Wild Animal Protection and Utilization
Read More
The University of Southern Queensland
Master of Business Administration from Finance Management
Read More
Personal Information
Title: Business Director/ Business Consultant / Operations Manager / Office Manager / Sales Administrator