Rongiet Urquidez
Banning
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Owner/Builder Specialist
Self Employed
- Assisted in ordering materials required to construct houses.
- Oversaw and monitored daily functions, timeliness, quality of workmanship and completion of work.
- Followed industry regulations and local building codes.
- Conducted quality control of materials used in construction.
- Maintained relationships with local suppliers for cost-effective materials.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
- Monitored project budgets and expenses.
Store Manager
PUMA NA
11.2013 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Responsible for hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
No Degree - Business Management
Crafton Hills College
Yucaipa, CASkills
- Customer Service
- Goals and Performance
- Maximizing Profitability
- Team Leadership
- Product and Service Sales
- Policies and Procedures
- Special Events
- Vendor Management
- Recruiting and Hiring
Timeline
Store Manager
PUMA NA
11.2013 - Current
Owner/Builder Specialist
Self Employed
No Degree - Business Management
Crafton Hills College
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