Roney John Mathew
Toronto,ON
Summary
Hardworking employee enthusiastic about learning different field of work inside and out. Strong background in hospitality management from academic training, with skills in customer service,technical support, teamwork, and maintaining efficient workflows. Adept at working in fast-paced environments and applying organizational skills to ensure smooth operations.
Overview
7
7
years of professional experience
Work History
Warehouse/Store Associate
Salvation Army
Toronto, Ontario
12.2017 - 08.2019
- Dismantled, cleaned, sanitized, and assembled manufacturing equipment according to instructions to ensure compliance and meet department targets.
- Processed batches within specifications to achieve execution targets while ensuring optimal run rates.
- Completed all required documentation, such as observations, test results, and batch records, accurately and on time.
- Operated equipment and machinery used in manufacturing, storage, and transportation in a safe manner.
- Reported deviations, product defects, safety incidents, and other serious issues to the Coordinator.
- Assisted in receiving and processing donations and inventory.
Hostess/Server/Bartende
Local Café and Restaurant
Toronto, ON
09.2018 - 03.2020
- Ensured compliance with health and safety regulations at all times.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations, handled guest inquiries, and coordinated seating arrangements.
- Took food and beverage orders, provided prompt and attentive service to guests.
- Prepared a variety of mocktails and cocktails while working as a bartender.
Co-op/ Internship
Centennial College
Toronto, Ontario
04.2020 - 09.2020
- Consistently maintained high levels of energy and enthusiasm in a dynamic environment.
- Maintained workplace safety through adherence to applicable regulatory guidelines, standards, and protocols.
- Completing online training modules given to the team
Frozen and Dairy Associate
Walmart Supercentre
Charlottetown, Prince Edward Island
05.2021 - 06.2023
- Organized and stocked frozen food products on shelves and in freezers according to company guidelines.
- Assisted customers with locating specific products, provided product information and answered questions regarding ingredients.
- Verified expiration dates on all dairy products prior to stocking shelves or selling to customers.
- Regularly monitored and documented cooler and freezer temperatures to ensure proper operation within specified ranges.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Adhered to company policies regarding health code regulations while preparing food items or stocking shelves.
- Maintained cleanliness of the frozen section, including santitizing and cleaning shelves, floors, equipment's and product displays.
- Monitored inventory levels and restocked dairy products as needed, frequently lifting heavy loads and handle huge pallets of products delivered.
Customer Service Representative
Advantage Communications - Tech Support/Account Receivables Representative
Charlottetown, Prince Edward Island
07.2021 - 04.2023
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed strong relationships with customers to ensure timely payment of outstanding balances.
- Analyzed financial data to identify trends in accounts receivables and payables
Financial Services Representative
CIBC
Halifax, Nova Scotia
02.2024 - Current
- Developed and implemented strategies for financial planning, investments, and retirement.
- Researched and evaluated clients' financial objectives and risk tolerance levels.
- Analyzed financial data to identify opportunities for increasing profitability.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Educated customers about different types of products available from the company's portfolio.
Education
Associate of Arts - Hospitality And Tourism Operations Management
Centennial College of Applied Arts And Technology
Scarborough, ON08-2020
High School Diploma -
Believers Church Residential School
Kerala, India04-2016
Skills
- Safety and compliance
- Attention to detail
- Incident Reporting and documentation
- Machinery operation
- Assembly and production
- Solid understanding of GMP,HACCP and SOP
- Computer Proficient in MS office and Windows OS
- Team work and communication skills
- Quick learner and multi tasking skills
Certifications
- First Aid and CPR
- Smart Serve
- Traincan Food Handlers Certificate
Timeline
Financial Services Representative
CIBC
02.2024 - Current
Customer Service Representative
Advantage Communications - Tech Support/Account Receivables Representative
07.2021 - 04.2023
Frozen and Dairy Associate
Walmart Supercentre
05.2021 - 06.2023
Co-op/ Internship
Centennial College
04.2020 - 09.2020
Hostess/Server/Bartende
Local Café and Restaurant
09.2018 - 03.2020
Warehouse/Store Associate
Salvation Army
12.2017 - 08.2019
Associate of Arts - Hospitality And Tourism Operations Management
Centennial College of Applied Arts And Technology
High School Diploma -
Believers Church Residential School