Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ronella Naval-Ingraham

Chino

Summary

Dynamic operations professional with a proven track record at Fed Ex Ground, excelling in quality assurance and customer service. Successfully streamlined processes, enhancing operational efficiency and compliance. Adept at task delegation and fostering team growth, I am committed to driving organizational success through strategic planning and effective communication.

Overview

15
15
years of professional experience

Work History

Sr. Operations Admin

Fed Ex Ground
12.2021 - Current
  • Help developed, established and implemented short and long-term organizational goals within the International Department
  • Developed and maintained strong relationships with vendors, negotiating contracts for optimal pricing and terms.
  • Improved communication between departments by establishing clear lines of responsibility and accountability in operational tasks.
  • Monitored daily operations to maintain compliance with organizational policies, regulations and laws.
  • International department goals, aligning them with company objectives, and ensured timely achievement of milestones.
  • Mentored junior staff members, fostering a positive work environment that promoted professional growth.
  • Answered telephone calls, emails and in-person inquiries to respond to client requests and questions.
  • Handled problematic customers and clients and maintained excellent customer service.
  • Streamlined operational processes by identifying inefficiencies and implementing process improvements.

Office Manager

Echo Factory Inc.
05.2010 - 03.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

Associate of Arts - American Sign Language

Chaffey College
Rancho Cucamonga, CA

Bachelor of Arts - Language Arts Education

Arizona State University
Tempe, AZ

Skills

  • Operational excellence
  • Task delegation
  • Quality assurance
  • Project management
  • Project planning
  • Problem-solving
  • Multitasking
  • Active listening
  • Customer service management

Languages

English
Native or Bilingual

Timeline

Sr. Operations Admin

Fed Ex Ground
12.2021 - Current

Office Manager

Echo Factory Inc.
05.2010 - 03.2020

Associate of Arts - American Sign Language

Chaffey College

Bachelor of Arts - Language Arts Education

Arizona State University

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Ronella Naval-Ingraham