Roneel Raju
Burlingame
Summary
Dynamic leader with extensive experience at ABM Aviation, driving operational excellence and exceeding revenue targets by 12%. Skilled in strategic planning and team building, I successfully reduced maintenance costs by 27% while enhancing employee retention and compliance. Proven track record in P&L management and fostering strong client relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Director Operations – Northern California
ABM Aviation, San Francisco International Airport
San Francisco
12.2020 - 04.2025
- Oversee 3 airports with an aggregated annual revenue of $92M and 810 staff
- Services include:
- Cabin Cleaning
- Passenger Relations
- Wheelchair
- Warehousing
- Security/Guarding
- Janitorial
- Fueling
- Catering Services
- In each of the last two (2) years, revenue targets were exceeded by a minimum of 12%.
- By implementing dynamic to mirror volume fluctuations, Y-O-Y EP increased by 16% while maintaining performance.
- Ensured SLA compliance by conducting weekly performance reviews with each Line of Service leader. Analyzing historical KPI’s to create predictive analytics to determine future staffing requirements.
- A subsequent result was the improvement of productivity and the reduction of labor costs.
- Recruited, trained, developed, and mentored a team of high-performing individuals to continuously exceed KPI’s.
- Developed a fleet management process that resulted in a 27% reduction in annual maintenance costs.
- The first perfect (100%) score was achieved in the history of ABM-SFO service fleet compliance audits with the San Francisco Airport and City of San Francisco
- Assured continuous operations and revenue growth by forming new partnerships with other airlines.
- Building strong personal relationships with clients in order to expand into new lines of service.
- Extensive knowledge in business expansion, P&L, supply chain, sourcing procurement.
General Manager - BTW
ABM Aviation, San Francisco International Airport
San Francisco
09.2017 - 12.2020
- Management of a $60 million P&L for United Airlines and Southwest Airlines
- Direct oversight of existing lines of service, including cabins, fueling, catering, and ramp cleaning.
- Extensive experience appointing personnel for other airline contracts in an inadequate manner.
- Managing critical staffing requirements in one of the most challenging markets.
- A key contributor to the development of past, present, and future leaders.
- Direct oversight and responsibility for regulatory training and compliance
- Complete and direct oversight of all operational staffing.
- Built and maintained a constant dialogue with all shift management surrounding day to day operational updates.
- Collaboration with the Safety Management team to increase compliance as well as to ensure the safety and security of employees and the operation.
- Responsible for purchasing over $1M of ground service equipment.
- Reduced monthly operating costs by 20% to meet the monthly budgets.
- Extensive experience in overseeing a large inventory of service equipment.
- Maintained excellent partnerships with all clients that have led to newer ventures.
- Extensive experience starting up different lines of service at different stations.
- Extensive experience in presenting ideas at an advanced level as well as strategically developing ideas into policies - both individually and collectively.
Operations Manager
ABM Aviation, San Francisco International Airport
San Francisco
09.2012 - 09.2017
- Ensured the smooth operation of all aircraft activities surrounding flight arrivals and departures
- Assist all departments in ensuring that departures are met on time on a consistent basis
- Contributed significantly to the overall STAR departures of the client
- Responsible for managing the daily labor and operational goals of the organization
- Conducted performance reviews and provided coaching and counseling to employees on both a developmental and disciplinary basis
- Attended daily briefings to ensure consistent safety and compliance
- Assisted day-to-day line services when needed
- Improved International operations by adding more tools as well as providing training
- Built strong relationships with local and corporate clients
District Manager
Shell Oil
San Francisco, Daly City, San Mateo, Redwood City
03.2010 - 08.2012
- Direct oversight of 15 Shell Gas stations
- Controlled all budgets and ensured staffing to run the day-to-day operations
- Processed payroll using the ADP system
- Ensured site visits daily and resolved any station problems
- Ensured underground fuel storage tanks followed local county laws
- Started up multiple new sites and provided support as needed
- Repaired gas pumps and other minor breakdowns
- Managed 5k, 7k, and 10k fuel tanker routes
Education
Business Management
University of South Pacific
01.2003
Skills
- Team Building
- Employee Retention
- Profit & Loss
- Strategic Planning
- Project Management
- Change Management
- Union Negotiations
- Training and Development
- OSHA Compliance
- Fleet Procurement & Management
Certification
- Economics for Managers - Harvard Business School
- Financial Accounting - Harvard Business School
- Microsoft Certified Systems Engineer (MCSC)
- Fire Safety and Fire Extinguisher Training Certification
- Aircraft Refueling Training
- Center of Creative Leadership Certification
- Advanced Leadership Program
References
- Lori, Augustine, President United Airlines SFO Hub, Lori.Augustine@united.com, United Airlines
- Annie, Coffin, Director Airport Ops SFO Hub, Annie.Coffin@united.com, United Airlines
- Anthony, Bernard, COO Pegasus Clean, abernard@pegasusclean.com, Pegasus Clean
- Toan, Nguyen, VP Financial Planning, ABM Aviation, Toan.Nguyen@abm.com, ABM Aviation
- Camillo, Simms, Vice President, ABM Aviation, Camillo.Simms@abm.com, ABM Aviation
- Elma, Camacho, VP Operations and Performance Improvement, Elma.Camacho@lsgskychefs.com, LSG Sky Chefs
Accomplishments
- Building and efficiently maintaining a service fleet inventory worth approximately $4M
- Purchased approximately $1M of service equipment to eliminate reoccurring repair cost
- Led the initiative that produced the first perfect (100%) score in ABM-SFO service fleet compliance audit history with the Airport and City of San Francisco
- Direct influence and involvement in the acquisition and startup of:
- SEA - Cabin services w/ Delta Air lines
- GUM - Cabin services w/ United Airlines
- SFO - ITP Fueling services w/ United Airlines
- SFO - Catering Services w/ United Airlines
- SFO - International Wheelchair w/ United Airlines
Timeline
Regional Director Operations – Northern California
ABM Aviation, San Francisco International Airport
12.2020 - 04.2025
General Manager - BTW
ABM Aviation, San Francisco International Airport
09.2017 - 12.2020
Operations Manager
ABM Aviation, San Francisco International Airport
09.2012 - 09.2017
District Manager
Shell Oil
03.2010 - 08.2012
Business Management
University of South Pacific
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