RONECIA NELSON
Sales Associate
Toronto
Summary
Sales professional with 3+ years of experience and a proven ability to close sales and exceed targets. Possessing strong product knowledge and adept at persuasive communication and upselling techniques to drive revenue and customer satisfaction. Eager to leverage expertise and contribute to a fast-paced, sales-oriented retail team.
Overview
4
4
years of professional experience
Work History
Sales Associate
Salvation Army
Toronto, Ontario
05.2024 - 01.2025
- Processed an average of 40 customer transactions per hour with 100% accuracy
- Increased efficiency in donation processing by 15% by implementing a new sorting system
- Operated cash register and handled customer transactions
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Wine Rack
Toronto, Ontario
02.2023 - 03.2024
- Confidently processed sales of premium wines, ensuring accurate handling and providing excellent customer service
- Increased average customer spend by 10% by recommending complementary wines and food pairings
- Advised customers on wine selections based on their preferences, meal pairings, and budget, leveraging in-depth knowledge of varietals, regions, and producers.
Sales Associate
Cineplex Entertainment
Toronto, ON
06.2021 - 02.2023
- Efficiently resolved customer inquiries and issues, ensuring a positive movie-going experience
- Effectively managed large crowds during peak hours, ensuring smooth customer flow and minimizing wait times
- Successfully promoted concession combos and special offers, resulting in a 10% increase in average transaction value
- Proficiently operated point-of-sale systems, accurately processing ticket and concession sales with a high degree of speed and accuracy
Education
Ontario College Advanced Diploma - Esthetics & Medical Spa Therapies
Seneca College of Applied Arts And Technology
North York, None 05.2001 -
Skills
POS & Technology
Upselling & Cross-selling
Problem-solving
Communication
Empathy & Patience
Time Management
Timeline
Sales Associate
Salvation Army
05.2024 - 01.2025
Sales Associate
Wine Rack
02.2023 - 03.2024
Sales Associate
Cineplex Entertainment
06.2021 - 02.2023
Ontario College Advanced Diploma - Esthetics & Medical Spa Therapies
Seneca College of Applied Arts And Technology
05.2001 -
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